Summary
Overview
Work History
Education
Skills
Languages
Oenophile and whiskey sommelier
Timeline
Generic

Montana Holifield

Paducah,KY

Summary

Highly motivated with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service, specializing in conflict management/analysis.

Overview

6
6
years of professional experience

Work History

Crew Trainer/Sales Associate

Kirklands
11.2021 - 01.2022
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Engaged with customers to effectively build rapport and lasting relationships
  • Built relationships with customers and community to promote long term business growth
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions

Sales Associate/ Crew Trainer

Pier 1 Imports
08.2015 - 06.2020
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Developed, maintained and utilized diverse client base
  • Monitored service after sale and implemented quick and effective problem resolutions
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions

Education

Bachelor of Science - Organizational Communication

Murray State University
Murray, KY
12.2023

High School Diploma -

Paducah Tilghman High School
Paducah, KY
05.2015

Skills

  • Speechwriting and messaging
  • Conflict resolution skills
  • Professional ethics understanding
  • Interpersonal Communication
  • Cultural Awareness
  • Organization and Time Management
  • Critical Thinking
  • Information Collection
  • Dependable and Responsible

Languages

Spanish
Professional Working
English
Native or Bilingual

Oenophile and whiskey sommelier

I have a great affinity for different wine and whiskies such as scotch and bourbon. Going to tastings on the weekends is a great way to relax and enjoy my time.

Timeline

Crew Trainer/Sales Associate

Kirklands
11.2021 - 01.2022

Sales Associate/ Crew Trainer

Pier 1 Imports
08.2015 - 06.2020

Bachelor of Science - Organizational Communication

Murray State University

High School Diploma -

Paducah Tilghman High School
Montana Holifield