Business undergrad with a Bachelor of Business Administration (BBA) of Finance. Enthusiastic individual focused on quality and teamwork with excellent skills working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge, continuing to advance knowledge and skills that benefits my employer.
Overview
16
16
years of professional experience
Work History
Customer Service Support
American Honda Finance
Alpharetta, GA
04.2023 - Current
Analyzed customer accounts to determine eligibility for refunds or credits.
Reviewed and processed customer refund requests, ensuring accuracy of all data entered into the system.
Researched and resolved discrepancies in account balances due to misinformation/errors.
Trained new tax team members on company policies and abatement process to keep team operations productive and efficient.
Coordinated with other team members in order to resolve complex issues related to abatement cases.
Participated in special projects as assigned by management such as correction of VIN due to dealer error, customer account tax exemption, research on misapplied funds and other escalated cases.
Processed refund checks on customer accounts based on account status/outstanding balance to ensure refund is applied correctly.
Helped process incoming mail and email to ensure it is in correct department.
Scanned documents into electronic filing systems and index to correct account.
Assistant Deli Manager, Senior Deli Clerk
Sprouts Farmers Market Inc.
Marietta, GA
01.2017 - 05.2023
Managed team of 7 employees in high-volume deli doing more than $30,000 in business each week.
Best sales for company's deli dept. for south-east region for three years(2017-2019) straight with 5-10% higher sales than forecasted.
Number one in Boar's Head Sales in 2018-2019 and 2021 for company's south-east region by 2-9% higher than other stores.
Performed inspections of shipment contents; Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
Over-watched first-in first-out protocols are being properly implemented to reduce shrink.
Reduced shrink 3-5% lower than company expectations per month.
Performed inspections of shipment contents; Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
Positive leader and team player, able to adapt to sudden changes e.g., if an associate calls out, new schematics being implemented without warning.
Assistant Manager, Sandwich Artist
Subway
Marietta, Ga
11.2007 - 08.2016
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring production and shrink levels.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
BBA - Finance
Kennesaw State University
Kennesaw, GA
05.2020
Skills
Skilled problem solver
Data Entry
Data evaluation
Data analysis
Microsoft proficiency
Research and analysis
Multitasking ability
Highly reliable
Teamwork and collaboration
Strong verbal communication
Active listening skills
Customer-oriented
Affiliations
Dean's List Honoree: Fall 2017, Spring 2018 ,Summer 2018, Fall 2018, Summer 2019, Fall 2019
Timeline
Customer Service Support
American Honda Finance
04.2023 - Current
Assistant Deli Manager, Senior Deli Clerk
Sprouts Farmers Market Inc.
01.2017 - 05.2023
Assistant Manager, Sandwich Artist
Subway
11.2007 - 08.2016
BBA - Finance
Kennesaw State University
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