Montana Rogers

• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Educated customers on use of banking website and mobile apps.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Counted and packaged currency and coins.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Handled various accounting transactions.

Processed and open loans

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed customer accounts and located customers with over due accounts and solicited for payment in compliance with fair debt collection practices.
• Set up, stored and updated customer files and regulatory paperwork.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
• Reviewed and validated details of loan applications and closing documentation.
• Assembled important paperwork and disclosures for borrower.

• Created inviting environment for customers by maintaining store organization and cleanliness.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.