Montana Soltis-Copeland
Fargo,ND
Summary
Dynamic and adaptable professional with a proven track record in NDSU Residence Life, enhancing community spirit and resolving conflicts. Skilled in multitasking and time management, I excel in high-pressure environments, ensuring customer satisfaction and team cohesion. I am great at using computer skills and a supportive attitude to achieve employer-desired outcomes. Reliable and upbeat Hostess successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Residents Assistant (RA)
NDSU Residence Life
08.2024 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
NDSU Retail Student
NDSU Dining
08.2023 - 09.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Restaurant Hostess
Maverick's Steakhouse
12.2022 - 07.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Liberty University Online Academy
Lynchburg, VA05.2023
Skills
- Time Management
- Team Player
- Supportive
- Activity Planning
- Computer Skills
- Active Listening
- Multitasking Abilities
- Flexible and Adaptable
Affiliations
- NDSU Architectural Design, College of Science and Art
Timeline
Residents Assistant (RA)
NDSU Residence Life
08.2024 - Current
NDSU Retail Student
NDSU Dining
08.2023 - 09.2024
Restaurant Hostess
Maverick's Steakhouse
12.2022 - 07.2023
High School Diploma -
Liberty University Online Academy
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