Montana Willers
Honolulu
Summary
Results-driven individual with a versatile background in customer service and IT. Known for strong verbal communication and detail-oriented approach, successfully contributing to inventory management and sales strategies. Prepared to support business growth through enhanced customer engagement.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Target
Honolulu
04.2025 - 12.2025
- Trained new staff on company policies and procedures, ensuring compliance standards were met.
- Resolved customer inquiries and complaints, fostering trust and improving satisfaction levels.
- Utilized suggestive selling techniques to enhance overall sales performance.
- Processed payments for orders, providing accurate change to customers.
- Offered product samples, answered questions, and assisted customers in locating items.
- Maintained consistent stock levels on shelves to optimize product availability.
- Backstocked products efficiently in stockroom to support inventory management.
- Set up displays and promotional sale sets to attract customer attention.
IT Specialist
US Army
San Miguel
07.2021 - 01.2025
- Responsible for advanced technical troubleshooting of network connectivity/data issues with customers, accurately completing mission builds and teardowns, Quality Assurance/Quality Checks, and ongoing training of other operators.
- Familiar with operating and maintaining a wide range of critical IT equipment, including Call Manager Systems, firewalls, routers, switches, virtualized servers, TACLANEs, and modems.
- Resolved technical issues for users, enhancing overall productivity and satisfaction.
- Conducted routine and demand maintenance, troubleshot, operated, and maintained NCW, TDMA, iDirect, and FDMA components.
Education
High School Diploma -
Kadena Highschool
Kadena, Japan06-2021
Skills
- Customer service
- Product knowledge
- Payment processing
- Suggestive selling
- Inventory management
- Customer relationship management
- Strong verbal communication
- Detail-oriented approach
- Technical Proficiency
Timeline
Food and Beverage Attendant
Target
04.2025 - 12.2025
IT Specialist
US Army
07.2021 - 01.2025
High School Diploma -
Kadena Highschool