MONTANA WILSON
Laredo,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Caretaker
EAK Consumer Directed Services
Mount Vernon, Texas
01.2022 - Current
- Designed and managed office systems to handle paperwork efficiently
- Entrusted with handling confidential and sensitive situations in a professional capacity
- Was in charge of inbound and outbound correspondence, which included mail, email, and faxes
- Found and ordered office supplies and equipment
- Taught social, communicative, and problem-solving skills to children individually and in groups.
Retail Associate
Sky Ranch Christian Camps
Van, Texas
11.2020 - 05.2022
- Kept the sales floor clean by straightening and facing merchandise
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Answered questions about store policies and concerns to support positive customer experiences
- Increased sales by displaying merchandise in an appealing and orderly manner
- Did stocking and quickly alerted management to low inventory levels
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]
- Greeted customers, assisted them in finding merchandise, and made recommendations
- Provided training and acted as a peer coach for new salespeople
- Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations
- Greeted customers and assessed their requirements
- Used interpersonal and communication skills in order to establish a selling relationship with customers
- Used the POS register system to process information and merchandise.
Childcare Provider
The Church of Garden Valley
Lindale, Texas
12.2019 - 05.2022
- Kept an eye on the entrances and exits to ensure a safe and orderly environment
- Assisted children in developing motor skills in preparation for preschool and kindergarten
- Kept everything tidy, clean, and sanitized
- Supervise the safety of children from various backgrounds and cultures in accordance with predetermined work schedules during the weekdays
- Observed play activities in order to identify both positive and negative behaviors
- Created lessons and activities to help children develop physically and emotionally
- Prepared nutritious foods and beverages for children based on dietary recommendations and personal preferences.
Retail
That's A Good Idea
Canton, Texas
11.2017 - 05.2021
- Organized the racks and shelves to keep the store looking nice
- Handling returns and refunds in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Provide purchasing advice to customers
- Put together promotional displays, such as quarter- and full-size point-of-sale displays
- Maintain a high level of display and visual merchandising to ensure the store's elegant appearance
- Was in charge of communicating with customers and ensuring that their needs were met
- Am in charge of collecting payments for the goods and services I provide.
Food Handler
Dairy Queen
Van, Texas
10.2019 - 02.2021
- Trained
- Immediately recognized VIP customers and gave them special treatment, including preferred tables
- Sought advice
- Restocked various stations, including the buffet, salad bar, and service areas, after organizing, arranging, and restocking them
- Finished all of the opening and closing checklists, which included emptying the trash, refilling napkin dispensers, securing all alcohol, dating food, and polishing all silverware
- Was in charge of setting up and stocking department displays
- Suggested changes to work processes and menus in order to increase productivity and reduce food waste
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts
- Knives, scales, wrappers, compactors, garbage disposals, pallet jacks, and hand trucks were all used safely
- Kept work areas organized, clean, and sanitized to meet company and regulatory requirements.
Childcare Facilitator
Stacey Merritt
Grand Saline, Texas
01.2016 - 08.2020
- Provided nurturing and age-appropriate care to children ranging in age from 8mo to 14yr
- Used developmentally appropriate discipline to enforce rules and manage behavior
- Positive reinforcement, behavior modeling, and collaboration with parents helped me maintain group discipline
- Planned group activities to help children improve their socialization, communication, and problem-solving skills
- Kept an eye on the entrances and exits to ensure a safe and orderly environment
- Assisted children in developing motor skills in preparation for preschool and kindergarten
- Met with families to discuss their children's activities and behaviors
- Used positive reinforcement techniques to encourage patience and other positive behaviors in children
- Created a fun and safe learning environment for a group of children with a variety of learning styles.
Food Services
Gumbeaux's
Canton, Texas
05.2016 - 09.2019
- Suggested additional items and offered samples of weekly promotional items to boost store sales
- Managed
- Provided prompt, courteous, and friendly service to customers
- Kept an eye on things
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in a [Number]-compartment sink
- Got better
- Greeted guests with a friendly smile and offered to bring beverage orders while we discussed menu options
- Communicated with the departments of merchandising, logistics, finance, and operations
- Salads, appetizers, and cold dishes, as well as portioned desserts and brewed coffee, were all prepared by me.
Education
Associate of Science - Health Sciences
Laredo Community College
Laredo, TX12-2024
High School - General Studies
Wilson Academy
Van, TX01.2022
Skills
- Reliable
- Customer relationship management
- Conflict resolution
- Leadership
- Adaptable
- Goal-oriented
- Problem resolution
- First Aid/CPR
- Project organization
- Food preparation
- Public speaking
- Supervision
- Strong verbal communication
- Customer service
Certification
- First Aid/CPR Certified
- ServSafe
Affiliations
- Softball Player
- Basketball Player
- Volunteer Work with Tyler Type One Diabetes Foundation
- Volunteer with 4-H Homeschool Organization
Timeline
Child Caretaker
EAK Consumer Directed Services
01.2022 - Current
Retail Associate
Sky Ranch Christian Camps
11.2020 - 05.2022
Childcare Provider
The Church of Garden Valley
12.2019 - 05.2022
Food Handler
Dairy Queen
10.2019 - 02.2021
Retail
That's A Good Idea
11.2017 - 05.2021
Food Services
Gumbeaux's
05.2016 - 09.2019
Childcare Facilitator
Stacey Merritt
01.2016 - 08.2020
- First Aid/CPR Certified
- ServSafe
Associate of Science - Health Sciences
Laredo Community College
High School - General Studies
Wilson Academy
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