Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montarious Lovette

Guest Relations
Atlanta,GA

Summary

Guest Relations Expert with 9 years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Guest Relations Supervisor

Marriott
Lawrenceville, GA
11.2018 - 05.2022
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Motivated and rewarded employees to improve engagement.
  • Oversaw day-to-day operations of 125-room hotel with staff of 40 employees.

Film Production Assistant

Warner Bros
Atlanta, United States
04.2015 - 11.2018
  • Stayed alert, active and ready to respond to any request at any time using variety of available resources.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Helped management with business operations to align teams, set goals and execute initiatives.
  • Assisted crews with set building and eliminated potential safety issues.
  • Interacted positively with actors and actresses when escorting to and from trailers during filming.

Concierge Specialist

Hilton
Washington, DC
05.2012 - 02.2015
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Bachelor of Science - Accounting And Finance

Florida Agricultural And Mechanical University
Tallahassee, FL
08.2007 - 04.2012

Skills

Proficiency in hospitality systems

undefined

Timeline

Guest Relations Supervisor

Marriott
11.2018 - 05.2022

Film Production Assistant

Warner Bros
04.2015 - 11.2018

Concierge Specialist

Hilton
05.2012 - 02.2015

Bachelor of Science - Accounting And Finance

Florida Agricultural And Mechanical University
08.2007 - 04.2012

Similar Profiles

CREATE PROFILE
Montarious LovetteGuest Relations