Montavious Chatman
Sandy Springs,GA
Overview
2025
2025
years of professional experience
Work History
Xfinity Customer Service Representative
Xfin
Cumming, GA
08.2024 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Entrepreneur
Multiple Business Systems
Atlanta , Ga
08.2022 - Current
- Developed business plans and strategies for new product launches.
- Managed marketing campaigns to increase brand awareness and visibility.
- Negotiated contracts with customers, vendors, and partners.
Retail Store Manager
Target
Dunwoody, Georgia
08.2020 - Current
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Team Manager
Waterburger
Snellville, Georgia
10.2022 - 01.2024
Asset Protection Associate
Target
Education
M.D. - Marketing Management
Georgia Gwinnett College
Lawrenceville, GA01-2025
High School Diploma -
Parkview High School
Lilburn, GA05-2024
Skills
- Performance monitoring
- Promotional planning
- Cost Control
- Sales Growth
- Store Opening and Closing
- Goal Setting
- Problem-Solving
- Coaching and Mentoring
- Profit and Loss Management
- Budgeting and cost control
- Customer Service
- Problem solving
- Primeur Customer service
- Heavy lifting
About Me
- A little about my being at the top of my class as a 2024 graduate taught me a lot I’m an upcoming entrepreneur looking for positive business ventures and opportunities. I would like to think of my seld as extremely coach able bringing demonstrated background of accomplishment in retail store management. Knowledgeable about every facet of operations, including marketing, financial leadership, and loss prevention. Excellent organizational, problem-solving and decision-making abilities focused on cost-effective, profitable business operations. From customer service to heavy lifting I have all the experience needed.
Timeline
Xfinity Customer Service Representative
Xfin
08.2024 - Current
Team Manager
Waterburger
10.2022 - 01.2024
Entrepreneur
Multiple Business Systems
08.2022 - Current
Retail Store Manager
Target
08.2020 - Current
Asset Protection Associate
Target
M.D. - Marketing Management
Georgia Gwinnett College
High School Diploma -
Parkview High School