Montayvia Lewis
Norman Park,GA
Summary
Proven track record at Sanderson Farms Processing Plant, enhancing product quality and safety. Skilled in machinery operation (hard skill) and team collaboration (soft skill), I excel in high-pressure environments, solving problems efficiently. My adaptability and attention to detail have significantly contributed to process improvements and team performance.
Overview
7
7
years of professional experience
Work History
High Speed Operator
Sanderson Farms Processing Plant
Moultrie, GA
06.2019 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
Customer Service Representative
Convergys
Valdosta, GA
05.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Manager
Hardee's
Moultrie, GA
05.2017 - 08.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associates - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FLGeneral Studies
Colquitt County High School
Norman Park, GA05.2017
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Efficient multitasking
- Effective Communication
- Flexible Schedule
- Data Entry
- Analytical Thinking
- Issue Resolution
- Customer Service
Timeline
High Speed Operator
Sanderson Farms Processing Plant
06.2019 - Current
Customer Service Representative
Convergys
05.2017 - 06.2019
Shift Manager
Hardee's
05.2017 - 08.2021
Associates - Medical Administrative Assistant
Ultimate Medical Academy
General Studies
Colquitt County High School