Yamica Jolivette
Houston,TX
Summary
Proven track record of enhancing operational efficiency and quality at JPMorgan Chase through meticulous attention to detail and robust problem-solving skills. Excelled in a team-oriented environment, driving process optimizations and leveraging troubleshooting abilities to address complex issues, significantly contributing to operational excellence and strategic improvements.
Overview
27
27
years of professional experience
Work History
High Speed Operator III
Federal Reserve Bank of Houston
06.2017 - Current
- Met deadlines by prioritizing work orders and communicating with team.
- Responsible for receiving and processing United States (US) currency in a highly regulated environment while applying strong attention to detail and adhering to standard operating procedures.
- Works together with team members in a dynamic production environment to maintain quality control policies and work procedures.
- Identifies, assesses, and collaborates with leadership to resolve problems of varying degrees of complexity within the operation.
- Contributes ideas for best practices operational enhancements to management that improve production, operational quality, or drive engagement and growth.
Operation Senior Specialist III
JPMorgan Chase
10.1997 - 05.2016
- Developed and maintained strong knowledge of organizational policies and procedures and current accounting standards.
- Optimized operational processes and procedures for maximum efficiency while maintaining quality standards.
- Assisted with implementing new processes.
- Automated business processes for improved speed and accuracy.
- Responsible for bringing work in from carriers, keying the work into the computer an balancing the paperwork.
- I prepared change orders for customers and i also transported the work out to the carriers.
- Collaborated with my team members to correct issues with customers accounts.
- At the end of the day i balanced and closed out the shift.
Education
Associate of Science - Administrative Assistance
Texas School of Business
Houston05.1993
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
Timeline
High Speed Operator III
Federal Reserve Bank of Houston
06.2017 - Current
Operation Senior Specialist III
JPMorgan Chase
10.1997 - 05.2016
Associate of Science - Administrative Assistance
Texas School of Business
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