Monte McBride
Fort Worth
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
48
48
years of professional experience
3
3
years of post-secondary education
Work History
ATF Compliance
Defender Outdoors
Fort Worth
01.2016 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Manager
Target Center
Minneapolis
09.2008 - 10.2015
- Led customer service team to ensure high-quality support.
- Trained staff on product knowledge and customer engagement techniques.
- Developed and implemented service improvement strategies for operations.
- Resolved customer complaints promptly and effectively to enhance satisfaction.
- Monitored team performance and provided constructive feedback regularly.
- Coordinated with other departments to streamline services and resolve issues.
- Provided exceptional customer service to ensure customer satisfaction.
Technical sales support
Osteonics
Minneapolis
09.2005 - 09.2008
- Provided technical assistance to customers in order to increase product knowledge and improve sales performance.
- Supported the sales process by providing technical expertise during pre-sales engagements.
ORTHOPEDIC PHYSICIANS ASSISTANT
St Cloud Orthopedic Associates
Saint Cloud
09.1977 - 09.1997
- Collaborated with orthopedic surgeons in pre-operative consultations and assessments.
- Assisted in performing diagnostic procedures and interpreting imaging results.
- Educated patients on treatment plans and post-operative care instructions.
- Documented patient histories and maintained accurate medical records in the system.
- Provided support during surgical procedures, ensuring sterile environments and equipment readiness.
- Performed casting, splinting, and suturing as needed.
Education
OPA-C - ORTHOPEDICS
UNITED STATES AIR FORCE
09.1974 - 02.1978
Timeline
ATF Compliance
Defender Outdoors
01.2016 - Current
Customer Service Manager
Target Center
09.2008 - 10.2015
Technical sales support
Osteonics
09.2005 - 09.2008
ORTHOPEDIC PHYSICIANS ASSISTANT
St Cloud Orthopedic Associates
09.1977 - 09.1997
OPA-C - ORTHOPEDICS
UNITED STATES AIR FORCE
09.1974 - 02.1978