Monteal Arrington
Rocky Mount,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Bojangles' Restaurants. Proven track record of enhancing customer loyalty through exceptional service and effective problem-solving. Skilled in cash register operation and maintaining accurate cash drawers, consistently achieving high levels of accuracy and efficiency.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
12
12
years of professional experience
Work History
Cashier/Clerk Specialist
New Dixie Mart
Whitakers, NC
02.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Master Cashier
Bojangles' Restaurants
Rocky Mount, NC
01.2021 - 01.2024
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Supported store management in implementing promotional campaigns by ensuring proper signage and display placement at the register area.
- Aided in achieving store targets with upselling tactics that matched customer needs with appropriate products or services.
- Contributed to increased sales by promoting store loyalty programs and suggesting relevant products to customers during checkout.
- Kept an orderly workspace to promote efficiency, including organizing coupons, gift cards, and other necessary checkout items.
- Promoted positive customer experiences by resolving inquiries, concerns, and complaints promptly and professionally.
- Increased customer loyalty and retention.
- Performed cash, card, and check transactions to complete customer purchases.
Wireless Specialist
T-Roc Global
Nashville, NC
08.2017 - 09.2020
- Conducted in-depth analysis of wireless network performance metrics, identifying areas of improvement and implementing targeted strategies.
- Established effective communication channels between technical and non-technical teams, fostering a collaborative work environment.
- Contributed to business development efforts by participating in pre-sales engagements with prospective clients—identifying their specific needs and showcasing our unique capabilities.
- Collaborated with sales team to identify customer needs and provide comprehensive solutions tailored to their requirements.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Production Line Operator
Cheesecake Factory Inc
Battleboro, NC
06.2013 - 01.2018
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
- Improved production efficiency by implementing standardized operating procedures and closely monitoring performance.
- Helped maintain inventory levels by coordinating with the logistics department to ensure timely replenishment of raw materials and finished goods.
- Followed instructions to make products in line with customer specifications.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
- Inspected assembly line to confirm proper operation.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Reviewed production schedules and streamlined processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Education
High School Diploma -
Northern Nash High
Rocky Mount, NC06-2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Order taking
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- Cash drawer balancing
- Payment collection
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory control
- Order packaging
- Sales expertise
- Retail merchandising
- Daily reporting
- Returns processing
- Point of sale operation
- Purchase assistance
- Loss prevention
- Basic math
- Credit card processing
- Ordering and stocking
- Hospitality and accommodation
- Credit and cash transactions
- Merchandise exchange
- Receipt handling
- Problem-solving
- Honest and dependable
Languages
English
Full Professional
Timeline
Cashier/Clerk Specialist
New Dixie Mart
02.2025 - Current
Master Cashier
Bojangles' Restaurants
01.2021 - 01.2024
Wireless Specialist
T-Roc Global
08.2017 - 09.2020
Production Line Operator
Cheesecake Factory Inc
06.2013 - 01.2018
High School Diploma -
Northern Nash High