Overview
Work History
Education
Skills
Timeline
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Monteleto Riser Jr.

Greenville,SC

Overview

7
7
years of professional experience

Work History

Customer Support Specialist/SME

Concentrix
04.2021 - Current
  • Assisted customers learn products and resources available with guided learning appointments, resulting in increase of sales and consumer confidence in products
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved user productivity and efficiency through system training and support.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management

Behavioral Health Assistant

SC Department Of Mental Health
06.2018 - 06.2021
  • Collaborated closely with facility psychiatrists, refining and optimizing treatment plans for 83% of patients.
  • Deployed evidence-based therapeutic interventions, assisting clients in managing and overcoming mental health challenges.
  • Systematically documented and analyzed patient behavior, establishing baselines for 24 patients and tracking behavioral patterns.
  • Facilitated 5 group therapy sessions weekly, equipping clients with vital coping mechanisms and social skills.

Accountant Intern

ScanSource Inc.
06.2017 - 07.2017
  • Accurately coded invoices, files, and receipts, ensuring organized and easily retrievable financial records.
  • Assisted with creation of worldwide operational statistics for North American and European offices
  • Organized company payments and oversaw disbursements for accounts payable
  • Verified and audited petty cash disbursements, ensuring accuracy through attention to detail and data analysis

Education

Google Data Analytics Professional Certification
05.2022

Psychology

University of South Carolina
12.2019

Skills

  • Database Management
  • Structured Query Language (SQL)
  • Tableau
  • Data Analysis
  • Microsoft Office
  • Advanced Excel
  • Project Management
  • Adaptability
  • Innovation
  • Time Management
  • Technical Troubleshooting
  • Customer Relationship Management

Timeline

Customer Support Specialist/SME

Concentrix
04.2021 - Current

Behavioral Health Assistant

SC Department Of Mental Health
06.2018 - 06.2021

Accountant Intern

ScanSource Inc.
06.2017 - 07.2017

Google Data Analytics Professional Certification

Psychology

University of South Carolina

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Monteleto Riser Jr.