Montenik Crane
Fayetteville,NC
Summary
Dedicated professional with expertise in technical support and patient education. Known for developing strong client relationships and streamlining processes, leading to improved customer engagement and satisfaction in diverse roles.
Overview
10
10
years of professional experience
Work History
Sales Agent
Terminix Pest Control
Fayetteville,NC
11.2025 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Conducted thorough inspections to identify pest issues and recommend appropriate treatment plans.
- Educated clients on pest prevention methods, improving overall awareness and reducing infestations.
- Demonstrated expertise in using pest control products and equipment safely and effectively.
Medical Appointment Scheduler
Humana
Fayetteville, NC
11.2022 - 08.2025
- Coordinated patient scheduling for multiple healthcare providers, optimizing appointment flow and reducing wait times.
- Managed electronic health records to ensure accurate and timely patient information retrieval.
- Developed streamlined processes for appointment reminders, enhancing patient compliance and satisfaction.
- Collaborated with medical staff to resolve scheduling conflicts and improve operational efficiency.
- EMR
Insurance Agent Remote
Everise
Colorado Springs, CO
11.2018 - 08.2022
- Developed comprehensive insurance plans tailored to client needs.
- Conducted thorough risk assessments to identify coverage gaps.
- Provided expert guidance on policy options and benefits.
- Streamlined claims processing procedures to enhance efficiency.
Sterile Processing Technician
Day and Night Family Dental
Fayetteville, NC
01.2019 - 03.2021
- Ensured compliance with infection control procedures during sterilization processes.
- Operated and maintained sterilization equipment to guarantee optimal performance.
- Conducted thorough inspections of surgical instruments for damage and functionality.
- Streamlined instrument processing workflows, reducing turnaround times significantly.
Sales Representative
SYKES
Fayetteville, NC
08.2015 - 10.2018
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Executed sales strategies to meet and exceed monthly targets consistently.
- Provided product knowledge training to new team members, improving onboarding efficiency.
- Analyzed customer feedback to identify areas for service improvement and product enhancement.
Education
No Degree - Dental Hygiene
FTCC
Fayetteville, NC05-2028
Dental Assisting Certificate - Dental
Sunrise Dental
Fayetteville, NC03-2018
High School Diploma -
Alger B Wilkins High School
Fayetteville, NC05-2015
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Treatment room breakdown
- Oral hygiene education
- Patient education
Timeline
Sales Agent
Terminix Pest Control
11.2025 - Current
Medical Appointment Scheduler
Humana
11.2022 - 08.2025
Sterile Processing Technician
Day and Night Family Dental
01.2019 - 03.2021
Insurance Agent Remote
Everise
11.2018 - 08.2022
Sales Representative
SYKES
08.2015 - 10.2018
No Degree - Dental Hygiene
FTCC
Dental Assisting Certificate - Dental
Sunrise Dental
High School Diploma -
Alger B Wilkins High School