Montez Phifer
Grand Blanc
Summary
Proficient Desktop Support professional with experience in hardware, software, and network troubleshooting. Skilled in issue resolution and software installation, consistently delivering timely support to enhance user productivity and satisfaction.
Overview
6
6
years of professional experience
Work History
Desktop Support
BioGlytch Studios
Flint, MI
03.2025 - Current
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network problems.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Provided technical support for hardware and software issues, ensuring timely resolution of user requests.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
Custodian
University of Michigan
Ann Arbor, MI
02.2024 - Current
- Cleaned and maintained campus facilities to ensure safe and welcoming environment for students and staff.
- Operated floor care equipment, including buffers and scrubbers, to enhance cleanliness standards.
- Conducted routine inspections of assigned areas, identifying maintenance needs and reporting issues promptly.
- Collaborated with team members to optimize cleaning schedules and improve operational efficiency.
Desktop Support/Inventory Specialist
Walmart RREW
Flint, MI
06.2020 - 03.2025
- Managed inventory accuracy through regular cycle counts and audits.
- Implemented process improvements to enhance stock replenishment efficiency.
- Trained new staff on inventory management systems and best practices.
- Analyzed inventory trends to optimize stock levels and reduce shrinkage.
- Provided technical support for hardware and software issues, resolving user inquiries efficiently.
- Conducted troubleshooting for network connectivity problems, ensuring minimal downtime for users.
- Installed and configured operating systems, applications, and peripherals to enhance user productivity.
Education
No Degree - Computer Science
Wilmington University
New Castle, DEHigh School Diploma -
Davison High School
Davison, MI06.2010
Skills
- HTML5 mastery
- Ticketing system proficiency
- Software installation
- Issue resolution
- Printer support
- Virus and malware removal
- Operating systems
- Problem-solving
- Network troubleshooting
Timeline
Desktop Support
BioGlytch Studios
03.2025 - Current
Custodian
University of Michigan
02.2024 - Current
Desktop Support/Inventory Specialist
Walmart RREW
06.2020 - 03.2025
No Degree - Computer Science
Wilmington University
High School Diploma -
Davison High School