Kenneth V. Ryan
Forest Hill
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
41
41
years of professional experience
Work History
Desktop support
Caelum Research
Rockville
01.2022 - Current
- Troubleshot end user machines for all IT-related issues, enhancing user experience
- Configured and imaged computers for new users to ensure seamless onboarding
- Coordinated with networking team to resolve network issues, ensuring system reliability
- Rebuilt images for computers that were removed from the network
- Created Host Names for computers in Active Directory
ARL Service Desk Technician
Tenax Technologies
Bel Camp
06.2022 - 11.2022
- Troubleshot end users' machines for IT-related issues, resolving problems to restore functionality
- Configured and imaged computers for new users, ensuring readiness for immediate use
- Created host names in Active Directory for efficient device identification and management
- Coordinated with the Networking team to clear any Network issues
- Rebuilt images for computers that were removed from the network
Operations Specialist
NextGen Federal Systems LLC
Havre de Grace
07.2017 - 05.2022
- Facilitated communication and collaboration between IT and G6
- Coordinated with G6 to provide new laptops and peripherals for onboarding employees
- Create and track trouble tickets via Remedy
- Address open tickets for SEC employees with the G6 and RNEC
- Set up and configured laptops for new employees, ensuring proper mapping to printers
- Tracked and monitored onboarding process, identifying areas for improvement
Purchasing Support Specialist
Continental Solutions Inc.
Alexandria
08.2012 - 07.2017
- Purchase wireless equipment for the Software engineering Center (SEC) via DTSW (Defense Telecommunications Service Washington)
- Receive purchase requests from the various directorates within SEC via the RTS (Request Tracking System)
- Acted as the main liaison for all inquiries and support related to wireless services at SEC.
- Coordinated with wireless service providers for warranty and service issues.
- Troubleshoot and resolve any mobile wireless device issues.
- Processed Material Requests for government purchases through GFEBS, ensuring timely fulfillment.
- Maintain the Property Inventory Management (PIM) Database.
- Maintained precise records of all purchased equipment through tracking and barcoding.
- Monitored and routed MR and CC purchases through the system until property receipt was confirmed.
- Coordinate the transition of the LMPSD personnel transitioning to APG from Picatinny Arsenal.
- Facilitate all APG network equipment for the transitioning users to include laptops, media converters and docking stations.
- Facilitated user transition from Active Directory at Picatinny to Active Directory at APG, ensuring seamless access to resources.
Junior Purchasing Support Specialist
L-3 Communications
Aberdeen Proving Ground
05.2011 - 08.2012
- Purchase wireless equipment for the Software engineering Center (SEC) via DTSW (Defense Telecommunications Service Washington)
- Processed purchase requests from various directorates within SEC via RTS (Request Tracking System) to facilitate timely procurement.
- Served as primary contact for all wireless services within SEC
- Managed Property Inventory Management (PIM) Database to ensure accurate tracking of assets.
- Track and barcode all purchased equipment
- Maintain spreadsheets for all wireless equipment (Blackberry’s, Air Cards and Pager’s)
- Resolved technical problems by coordinating with wireless service providers.
- Troubleshoot and resolve any mobile wireless device issues.
- Command & Control Systems and Software
IT Specialist, Desktop Support
Global Integrated Systems, Inc.
Birmingham
10.2010 - 12.2010
- Rolled out new desktops while decommissioning outdated systems for improved user experience
- Reimaged desktops for transition, upgrading RAM to meet specifications and enhance system performance
- Installed and configured peripheral devices, ensuring compatibility and optimal performance for all users
- Installed new software and updates to all desktops
- Set up and organized new network printers to ensure efficient access for all users.
- Provided quality assurance to customer, including troubleshooting and resolving all issues with the network
Telecommunications Help Desk Analyst
SIM & S Inc
Tullahoma
01.2005 - 01.2009
- Resolved trouble calls, created trouble tickets for moves, changes and work orders
- Assisted switch technicians in deactivating Initiate Busy (INB) and activating Return to Service (RTS) for telephone lines, ensuring timely restoration of services.
- Supported and maintained Blackberry services for employees of the Dept of the Army.
- Actively worked on Billing accounts and various data bases under Verizon Federal. Work hand and hand with Telephone Control Managers for each directorate to keep the telephone data base current and accurate.
- Processed Local Service Requests (LSRs) to obtain purchase quotes for Blackberry devices and services, facilitating efficient provisioning for Department of the Army employees.
- Complete the buy and service with T- Mobile and continue the tracking of merchandise until arrival. At this time completed the entire setup of Blackberry for the customer and contacted the TCM for pickup to distribute to the named employees.
- Activated Blackberry's on to BES (Blackberry Enterprise Server). Had full authority to interact with sales representatives and T-Mobile Technicians in order to provide exceptional customer service to Dept of Army Employees.
- Received Credit Card Authorizations to purchase on behalf of various directorates. All Blackberry information is coordinated with BB Team lead in order to keep all records and BB current on server.
- Reset CAC pin codes via the Rapids Deer’s System so the user can access the local world wide networks.
- Delivered quality assurance in all aspects of purchases and configuration, enhancing customer satisfaction and service reliability.
Tier 3 Tech support and Account Management Specialist
Vonage
Holmdel
01.2004 - 01.2005
- Resolved technical and financial issues, enhancing customer satisfaction.
- Managed client accounts to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams for efficient service delivery.
- Developed strategic account plans to align with client needs and objectives.
Corporate Limousine Driver
A-Plus Limousine Service
Morganville
01.2003 - 01.2004
- Coordinated airport driver schedules to guarantee on-time pickups.
- Navigated city routes efficiently for timely passenger pickups.
- Ensured vehicle cleanliness and maintenance for optimal performance.
- Assisted passengers with luggage and provided exceptional service.
Corporate Limousine Driver
JBI Limousine
Neptune
01.2001 - 01.2003
- Coordinated logistics and provided timely transportation for airport arrivals and departures.
- Provided safe and reliable transportation for clients in luxury vehicles.
- Maintained a clean, polished, and professional appearance of the limousine fleet.
- Navigated various routes efficiently to meet client schedules and needs.
Telephone technician
LTS Communications
Ft. Monmouth
01.1990 - 01.1992
- Installed telephones and telephone systems by running and terminating cable lines, ensuring seamless connectivity.
- Installed and maintained telephone systems for residential and commercial clients.
- Diagnosed and repaired telecommunication equipment to ensure reliable service.
- Collaborated with team members to troubleshoot complex communication issues.
Telephone Technician
Comcor Communications
Tennant
01.1987 - 01.1990
- Completed installation of Toshiba EKS phone systems, ensuring seamless transition from pre-wire to cutover.
- Customized EKS systems according to client specifications, enhancing user satisfaction and meeting unique communication needs.
- Installed and maintained telephone systems for diverse clients and industries.
- Diagnosed and repaired telecommunication equipment to ensure optimal performance.
- Collaborated with teams to design and implement new communication solutions.
Telephone Technician
Office Business Systems
Parsippany
01.1985 - 01.1987
- Completed installation of Toshiba EKS phone systems, ensuring seamless transition from pre-wire to cut over.
- Developed EKS programming tailored to user specifications, enhancing system functionality.
- Installed and repaired Harris Lanier dictation equipment and systems, improving operational reliability.
Education
Security Plus Certification -
08-2022
Diploma - Computer Networking and Security
Anthem Institute
N. Brunswick, NJ01-2010
Diploma - Computer Networking and Application Software
Cittone Institute (Lincoln Tech)
Edison, NJ01-2002
Diploma - 1A2 Key Telephone systems and Electronic
AR-Lynn Technical institute
Asbury Park, NJ01-1985
Skills
- Logistical Planning
- Computer skills
- Supply Operations
- Shipping logistics
- Inventory management
- Decision Making
- Distribution Management
- Warehouse Materiel Management
- Research
- Analytical Skills
- Supply Control
- Property Inventory
- Property Accountability
- Quality Control
- Time Management
- Risk Assessment
- Windows server management
- DNS
- DHCP
- Certificate Services
- RRAS
- RIP
- VPN
- Active Directory management
- Network objects management
- Group policy deployment
- Exchange installation
- OWA
- Outlook configuration
- Linux
- Suse
- Fedora Core 2
- Knoppix Live CD troubleshooting
- Microsoft Client Operating Systems
- Windows 7
- XP
- 2000 professional
- Windows 9x
- DOS
- Network topology
- LAN
- WAN media
- Cisco Routers
- Switches
- RIP V2
- OSPF
- EIGRIP routing protocols
- Vlan configuration
- Frame relay concepts
- TCP/IP addressing
- Troubleshooting
- Sub netting
- Troubleshooting tools
- Network security
- MD5 hash
- Intrusion detection
- Firewall configuration
- Computer Forensics training
- FTK
- Drive Spy
- PC Hardware installation
- VMware installation
- Configuration
- Virtual switches
- Bridging
- Application Software Training
- Microsoft Office 98
- 1999
- 2003
- 2007
- 2013
- Hummingbird Manakon
- Small Computer Program
- Deer’s Rapids System
- Purchasing
- Distribution
- Mobile device support
- Dept of the Army
- Maintaining billing
- Quality assurance
- Network troubleshooting
- Active Directory management
- Hardware configuration
- Software installation
- Ticketing systems
- Technical support
- Customer relationship management
- Equipment maintenance
- Process improvement
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Time optimization
- Power tool mastery
- Testing procedures
- Mechanical aptitude
- Service ticket accuracy
- Rapport building
- Communication skills
- Service call response
- Diagnostic testing
- Flexible and adaptable
- Maintenance tasks
- Troubleshooting skills
- Testing skills
- Software configuration
References
Available upon request
Clearance
Secret
Timeline
ARL Service Desk Technician
Tenax Technologies
06.2022 - 11.2022
Desktop support
Caelum Research
01.2022 - Current
Operations Specialist
NextGen Federal Systems LLC
07.2017 - 05.2022
Purchasing Support Specialist
Continental Solutions Inc.
08.2012 - 07.2017
Junior Purchasing Support Specialist
L-3 Communications
05.2011 - 08.2012
IT Specialist, Desktop Support
Global Integrated Systems, Inc.
10.2010 - 12.2010
Telecommunications Help Desk Analyst
SIM & S Inc
01.2005 - 01.2009
Tier 3 Tech support and Account Management Specialist
Vonage
01.2004 - 01.2005
Corporate Limousine Driver
A-Plus Limousine Service
01.2003 - 01.2004
Corporate Limousine Driver
JBI Limousine
01.2001 - 01.2003
Telephone technician
LTS Communications
01.1990 - 01.1992
Telephone Technician
Comcor Communications
01.1987 - 01.1990
Telephone Technician
Office Business Systems
01.1985 - 01.1987
Security Plus Certification -
Diploma - Computer Networking and Security
Anthem Institute
Diploma - Computer Networking and Application Software
Cittone Institute (Lincoln Tech)
Diploma - 1A2 Key Telephone systems and Electronic
AR-Lynn Technical institute