Montheria Allen
Memphis,TN
Summary
Highly motivated and results-driven bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills. A servant leader talented at creating cost and quantity estimates. Possessing exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals. Proven leader in adept at driving optimal workflow and business growth. At Amazon, I spearheaded initiatives that enhanced productivity and compliance, leveraging skills in Six Sigma techniques. Achieved significant advancements in safety and process documentation, contributing to sustained business success.
Overview
13
13
years of professional experience
Work History
Process Assistant
Amazon
04.2021 - Current
- Managed Customer Returns processes and paths.
- Conduct training in multiple paths.
- Assist in Operations
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Conducted training and change management processes to improve operations.
Supervisor
Service Master Cleaning
10.2019 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Janitorial Supervisor
ABM Industries
10.2011 - 10.2019
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
Education
Associates of Business And Marketing - Business Administration And Management
IMBC
Pittsburgh, PA09.2023
Skills
- Process Improvement
- Supply Chain Optimization
- Quality Control
- Hazmat and OSHA Regulatory Compliance
- Risk Mitigation
- Project Management
- Warehouse Management Systems
- Safety Management
- Lean Six Sigma
- Management Support
Certification
Lean Six Sigma Green Belt Certification.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved timely task followed with Positivity results.
Timeline
Process Assistant
Amazon
04.2021 - Current
Supervisor
Service Master Cleaning
10.2019 - 02.2021
Janitorial Supervisor
ABM Industries
10.2011 - 10.2019
Associates of Business And Marketing - Business Administration And Management
IMBC