MONTOYA R. HUBBARD
Loganville,Georgia
Summary
Experienced License Insurance Specialist that is successful at managing stressful high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering over 5 years of Property and Casualty License Insurance agent experience and willingness to take on any challenge.
Overview
16
16
years of professional experience
Work History
Contract/ Willis Towers Watson
Licensed Benefit Advisor
06.2025 - Current
- Guided clients in understanding benefit options for Life, Health, and Medicare insurance plans.
- Conducted thorough needs assessments, enabling tailored solutions for each client''s unique requirements.
- Support clients with claims, renewals, and general benefit inquiries.
- Educate clients on premiums, deductibles, copays, and catastrophic coverage stages.
- Ensure compliance with state, federal, and CMS guidelines.
- Managed high-volume inbound and outbound calls during AEP and OEP enrollment periods.
Contract/ Concentrix (Allstate Insurance)
Licensed Insurance Agent
07.2024 - 06.2025
- Effectively interact with clients and agents using excellent communication and interpersonal skills.
- Wrote auto, property and umbrella policies.
- Efficiently managed policy renewals, reinstatement and ensured timely processing and accurate coverage updates.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Contract/ Continuum (CVS Health)
Pharmacy Customer Service Representative
10.2023 - 06.2024
- Engage, consult and educate members based upon the member's needs and understanding of Aetna/Medicare plans.
- Perform review of member claim history to ensure accurate tracking of benefit maximums, coinsurance and deductible.
- Process new prescriptions, refills, prior authorizations, tier exceptions, determination, redetermination, premium payments and deductibles for medication.
Contract/ Teleperformance (Liberty Mutual)
Licensed Insurance Agent
04.2023 - 10.2023
- Wrote auto, property and umbrella policies.
- Updated policies, reinstated policies, handled policy discounts, extended and rearranged payments.
- Increased policy sales by conducting a thorough needs assessments and upselling additional products and services.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Contract/ The Hanover Insurance Company
Senior Insurance Specialist
09.2022 - 04.2023
- Wrote auto, property and umbrella policies.
- Diffused customer issues by correcting errors and making adjustments.
- Researched coverage and calculated premium options to supply clients with the best coverage available.
- Updated policies, reinstated policies, handled policy discounts, extended and rearranged payments.
- Upsold additional insurance products and services after identifying customer needs.
Contract/ Ttec (USAA Insurance)
Licensed Insurance Agent
03.2019 - 09.2022
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Upsold additional products and services after identifying customer needs and requirements.
- Collected and processed premium.
- Provided Excellent Customer Service in recommending Home, Property, Auto and Boat policies.
- Calculated quotes and provided coverage option information to assist clients in protecting assets.
- Tracked progress of all outstanding insurance claims.
Property Claims Associate
State Farm
12.2018 - 03.2019
- Applied policies and procedures while maintaining a quality work product and professionalism.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Prepared files, letters and notices.
Customer Service/Night Auditor
Country Inns & Suites
03.2018 - 12.2018
- Balanced hotel accounts and resolved discrepancies.
- Managed cash, checks, debit, credit and direct billing.
Customer Service Representative
Kaiser Permanente/Kforce Staffing
10.2017 - 01.2018
- Provided medical insurance package information to new members, calculated and collected premiums.
- Responded to complaints concerning medical benefits, account status, payment history and medical services.
Guest Services
Metro Extended Stay
02.2016 - 12.2016
- Provided professional customer service to generate a loyal clientele.
- Collected and Processed payments.
Insurance Coordinator
Dr. Katrina Schuler, DDS
06.2009 - 12.2015
- Completed, filed, tracked insurance claims and communicated claims status to patients.
- Reviewed accounts receivable reports, insurance contracts, weekly and monthly financial reports.
Education
Bachelor of Arts - Mass Communication, 08/2006 - 04/2008
Paine College
Augusta, GASkills
- Write auto, property and umbrella policies
- Strong verbal, written and communication
- Property management systems
- Claims reporting systems
- Claims information gathering/review
- Policy renewals and reinstatements
- Property and Casualty Insurance Sales
- Personal, casualty and property loss
Timeline
Contract/ Willis Towers Watson
Licensed Benefit Advisor
06.2025 - Current
Contract/ Concentrix (Allstate Insurance)
Licensed Insurance Agent
07.2024 - 06.2025
Contract/ Continuum (CVS Health)
Pharmacy Customer Service Representative
10.2023 - 06.2024
Contract/ Teleperformance (Liberty Mutual)
Licensed Insurance Agent
04.2023 - 10.2023
Contract/ The Hanover Insurance Company
Senior Insurance Specialist
09.2022 - 04.2023
Contract/ Ttec (USAA Insurance)
Licensed Insurance Agent
03.2019 - 09.2022
Property Claims Associate
State Farm
12.2018 - 03.2019
Customer Service/Night Auditor
Country Inns & Suites
03.2018 - 12.2018
Customer Service Representative
Kaiser Permanente/Kforce Staffing
10.2017 - 01.2018
Guest Services
Metro Extended Stay
02.2016 - 12.2016
Insurance Coordinator
Dr. Katrina Schuler, DDS
06.2009 - 12.2015
Bachelor of Arts - Mass Communication, 08/2006 - 04/2008
Paine College
Licenses
Property and Casualty Producer License
NPN: 19197188
Life and Health Insurance License
Medicare Plan Certification