Montrel Mason
Baltimore,Maryland
Summary
Highly organized and proactive Manager with years of experience integrating security protocols, logistics operations, and customer service excellence. Adept at leading teams in fast-paced environments to ensure safety, efficiency, and high customer satisfaction
Overview
1
1
Certification
8
8
years of professional experience
Work History
Access Control Specialist
Amentum
Fort Meade, MD
02.2026 - Current
- Operated surveillance equipment to identify unauthorized entry or suspicious activity.
- Responded promptly to alarms and incidents, coordinating with emergency services.
- Maintained detailed records of all access requests and security incidents reported.
Contact Specialist I
Point Breeze Credit Union
Hunt Valley, Maryland
03.2025 - 02.2026
- Managed escalated calls professionally while keeping the customer satisfied throughout the process.
- Utilized multiple software programs to respond promptly to incoming calls and emails from customers seeking assistance with their accounts or orders.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Contract Analyst
T. Rowe
Owings Mills, Maryland
01.2025 - 03.2025
- Monitored compliance with applicable laws, regulations, standards, and internal policies in contracting activities, safeguarding organizational integrity.
- Analyzed contract terms to ensure adherence to company policies and regulations, mitigating potential risks.
- Supported management in executing special projects aimed at improving operational efficiency and streamlining processes.
Fraud Service Representative
Bank of America
Hunt Valley, Maryland
11.2023 - 06.2024
- Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
- Collaborated with teams to implement anti-fraud measures and protocols.
- Participated in regular training sessions on emerging threats related to online security and digital payment methods.
Install Coordinator
Window Nation
Baltimore, Maryland
01.2023 - 09.2023
- Managed logistics for materials and equipment delivery to job sites.
- Coordinated installation schedules for residential and commercial window projects.
- Analyzed data from previous installations to identify trends or patterns in order to improve future efforts.
Transportation Supervisor
William Scotsman Inc
Hanover, Maryland
07.2018 - 01.2023
- Managed scheduling and routing of drivers for efficient logistics.
- Supervised transportation operations to ensure timely delivery of products.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Trained staff on safety protocols and operational procedures.
Education
Diploma -
Catonsvillle High School
Baltimore, Maryland06-2010
Certification
- TS/SCI Security Clearance W/ Poly & Full Scope
Timeline
Access Control Specialist
Amentum
02.2026 - Current
Contact Specialist I
Point Breeze Credit Union
03.2025 - 02.2026
Contract Analyst
T. Rowe
01.2025 - 03.2025
Fraud Service Representative
Bank of America
11.2023 - 06.2024
Install Coordinator
Window Nation
01.2023 - 09.2023
Transportation Supervisor
William Scotsman Inc
07.2018 - 01.2023
Diploma -
Catonsvillle High School