Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Montrice Rutledge

Birmingham

Summary

Hardworking with exceptional talents in fulfillment, communication and typing. Energetic caregiver with experience working in solitary role or as part of fast-paced team. Honest and punctual employee. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Shuttle Driver

ROAD & RAIL SERVICES
11.2022 - 11.2024
  • Drive employees from one location to another
  • Park Mercedes' cars and prepare them for shipment
  • Transported customers to and from designated areas
  • Operated with safety and skill to avoid accidents and delays
  • Provided information about area attractions and facility amenities
  • Drove passenger's on shuttle bus to and from terminal
  • Maintained clean and neat shuttle for passenger comfort

Customer Service Representative

TTEC
10.2020 - 11.2022
  • Provide calm conflict resolution and problem resolution for frustrated customers
  • Speaking with supervisors or customers to resolve problems, requests for services or equipment
  • Preparing and maintaining time logs, reports and other related documentation in accordance with company and departmental policies
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants

Assembly Line Worker

Kamtek Magna
01.2018 - 10.2020
  • Assure finished product is stored properly and dispositioned accurately to protect the customer and the shipping schedule
  • Perform basic troubleshooting and setup
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors
  • Assembled components with minimal supervision, exceeding expected project milestones
  • Assisted quality assurance by inspecting items and removing defective parts
  • Completed durable assemblies and subassemblies with hand and power tools

QC Inspector

Carvana
12.2024 - 06.2025
  • Conducted thorough inspections to ensure compliance with quality standards and specifications.
  • Analyzed test results, identifying defects and recommending corrective actions to improve product quality.
  • Collaborated with production teams to develop and implement quality control procedures and best practices.
  • Trained junior inspectors on inspection techniques, ensuring adherence to safety regulations and protocols.

Education

H/Diploma -

A.H Parker High
05.2018

Skills

  • Microsoft Word
  • Driver
  • Manufacturing
  • Assembly
  • Caregiving
  • Home Care
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Customer Account Management
  • Call Documentation
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Order and Refund Processing

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

QC Inspector

Carvana
12.2024 - 06.2025

Shuttle Driver

ROAD & RAIL SERVICES
11.2022 - 11.2024

Customer Service Representative

TTEC
10.2020 - 11.2022

Assembly Line Worker

Kamtek Magna
01.2018 - 10.2020

H/Diploma -

A.H Parker High