Montserrat Amador - Gomez
726 Milestone Dr
Summary
Achieved streamlined intake procedures that significantly improved operational efficiency. Developed strong relationships with patients and staff, enhancing overall satisfaction. Maintained accurate documentation and compliance standards, contributing to a well-organized patient admission process.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
National Home Health
09.2022 - Current
- Coordinated patient intake processes for home health services.
- Managed scheduling and documentation for new patient assessments.
- Communicated with healthcare providers to gather necessary patient information.
- Monitored referral sources to streamline communication with external partners.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
Delivery Driver
Peloton
08.2021 - 07.2022
- Delivered fitness equipment to customers promptly and efficiently.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Communicated effectively with customers regarding delivery schedules and expectations.
Supervisor
Sky high sports
08.2018 - 06.2020
- Supervised daily operations to ensure smooth facility management and guest satisfaction.
- Trained and mentored staff on safety protocols and customer service standards.
- Coordinated scheduling for team members to optimize coverage during peak hours.
- Resolved guest complaints promptly to maintain a positive experience at the facility.
Education
High School Diploma -
Foothill High School
San Jose, CASkills
- Oversaw the management of healthcare documentation processes to enhance operational efficiency Collaborated with healthcare professionals to ensure compliance with documentation standards Streamlined workflows to improve the accuracy of patient records
- Coordinated scheduling management to ensure timely project execution and adherence to deadlines
- Conducted comprehensive monitoring of referral sources to optimize client acquisition efforts
- Developed and implemented strategies for effective customer relationship management to foster loyalty
- Implemented strategies for conflict resolution to maintain a positive work environment
- Facilitated efficient handling of high volume telephone calls to enhance customer service
- Utilized advanced computer software skills to enhance operational efficiency
- Conducted thorough insurance verification to facilitate seamless patient care and claims processing
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Intake Coordinator
National Home Health
09.2022 - Current
Delivery Driver
Peloton
08.2021 - 07.2022
Supervisor
Sky high sports
08.2018 - 06.2020
High School Diploma -
Foothill High School