Montserrat Espinosa

• Facilitate community outreach initiatives across Orange County by helping coordinate interactive tabling events at community centers, parks, and health fairs to distribute wellness resources.
• Translate oral health, vaping prevention, and tobacco cessation promotional materials into Spanish to deliver culturally and linguistically appropriate health education to Latino families.
• Shadow and support health education and cessation meetings at partner organizations, gaining direct exposure to client counseling techniques and evidence-based prevention.
• Conduct primary data collection through field observation surveys regarding local secondhand smoke exposure and tobacco product waste at retail locations and housing complexes.

• Provide bilingual (English/Spanish) front-line patient navigation, managing multi-line phone calls and greeting visitors to deliver compassionate service in a fast-paced setting.
• Utilize Electronic Health Records (Meditech) to manage real-time patient logs, maintain directories, and enforce strict adherence to HIPAA patient privacy protocols.
• Act as a key administrative liaison by routing urgent provider inquiries, notifying clinical leadership of incoming emergency patients, and initiating urgent facility pages.
• Execute end-of-day financial closures, perform accurate data entry, and generate daily charge reports to support smooth operational workflows.

• Delivered direct emotional support and routine check-in calls to hospice patients and families, assisting with compassionate resource navigation during critical care transitions.
• Assisted administrative staff with data entry, filing, and case documentation while maintaining 100% compliance with client confidentiality standards.
• Participated in on-site operational training and assisted with local program events to support community hospice outreach initiatives.
• Interacted directly with interdisciplinary care team members and families to facilitate open communication and ensure patient needs were met.

Public Health Planning & Evaluation, Promoting Health in Diverse Populations, Epidemiology