Summary
Work History
Skills
Timeline
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Montserrat Granados

Desert Hot Springs,CA
Montserrat Granados

Summary

At Dennys Restaurant, I excelled in fostering warm customer relationships and enhancing dining experiences, leading to significant repeat business. My adeptness in upselling and maintaining high cleanliness standards, alongside a strong work ethic and exceptional customer service skills, contributed to consistently meeting performance goals.

Work History

Dennys Restaurant

Server

Job overview

  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Service prioritization
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Dining area maintenance
  • Allergy awareness
  • Beverage preparation
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Ordering procedures
  • Foreign language proficiency
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Food inspection
  • Multitasking and organization
  • Food safety
  • Upselling techniques
  • Positive and professional
  • Point of sale (POS) system operations
  • Take-out service
  • Team member support
  • Dining customer service
  • Table setting arrangements
  • POS operation
  • Responsible beverage service
  • Menu item recommendation
  • Table resetting
  • Calm demeanor
  • Positive guest interactions
  • Hostess support
  • Food safety oversight
  • Effective customer upselling
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • Multitasking Abilities
  • Dining crew workflow optimization
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Excellent communication

Timeline

Server

Dennys Restaurant

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Montserrat Granados