Montserrat Lopez
Ojai,Ca
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Barista
Starbucks
Ojai, CA
01.2021 - Current
- Delivered exceptional customer service, enhancing customer satisfaction.
- Crafted high-quality beverages consistently to meet customer preferences.
- Trained new team members on operational procedures and customer service standards.
- Collaborated with team members to streamline workflow during peak hours, improving efficiency.
- Maintained a clean and organized workspace for optimal productivity.
- Contributed to a positive team environment through effective communication.
- Cleaned counters, machines, utensils, and seating areas daily.
Secretary
Lopez Gardening Service
Ojai
01.2017 - Current
- Organized agenda and bill payments for streamlined access.
- Prepared and dispatched monthly payments to clients.
- Issued checks and processed bills accurately.
- Keep an agenda and list of houses and their payments.
Shift Supervisor
Starbucks
Ojai, CA
11.2022 - 02.2024
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored team members on product knowledge and operational best practices.
- Implemented standard operating procedures to enhance store efficiency and consistency.
- Managed inventory levels, coordinating stock replenishment to minimize shortages and waste.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Cashier
Taco Bell
Ojai, Ca
10.2018 - 01.2020
- Managed to be very organized with work areas and very clean.
- Supported food preparation and distribution during peak times
- Helped close, helping the manager count registers, helped clean the line
- Patient with customer and very friendly.
- Wiped tables,swept,mopped and took the trash out.
- Washed trays and sometimes helped washing dishes.
- Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.
Education
Degree in process - Health Sciences
Ventura College
Ventura, Ca05-2030
Skills
- Punctual
- Responsible
- Organized
- Good listener
- Bilingual
- Customer service excellence
- Hard Worker
- Fast Learner
- Friendly and outgoing
- Time management
- Attention to detail
- Team player
- Problem-solving
- Workspace maintenance
- Product knowledge
- New hire training
- Fluent in Spanish
- Customer service
- Multitasking
LANGUAGES
Fluent with English
Fluent in Spanish
Timeline
Shift Supervisor
Starbucks
11.2022 - 02.2024
Barista
Starbucks
01.2021 - Current
Cashier
Taco Bell
10.2018 - 01.2020
Secretary
Lopez Gardening Service
01.2017 - Current
Degree in process - Health Sciences
Ventura College