Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Montserrat  Ochoa-Aguilar

Montserrat Ochoa-Aguilar

Server/Bartender
Lubbock,TX

Summary

Energetic and proactive server with almost 7 years of experience working in fast-paced restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having an outstanding attendance record, working flexible hours when needed, and delivering exceptional customer service.

Overview

7
7
years of professional experience
2
2
Certification

Work History

Host

Spanky's
Lubbock, Texas
08.2019 - Current
  • Work here as a seasonal employee whenever school is in session.
  • Additionally work the positions of food runner and cashier in the same shift.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Exceptional leadership and customer service skills.

Server

Fajita Jacks
Montgomery, TX
06.2018 - Current
  • Worked as a hostess, togo host, and bar back from June 2018-February 2019.
  • Work as a server from February 2019-present as well as work previous positions when needed, sometimes all during the same shift.
  • I work as a seasonal employee whenever school is not in session during breaks.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

Education

High School Diploma -

Conroe High School
Conroe, TX
05.2019

MBA - Business Administration And Management

Texas Tech University
Lubbock, TX
05.2023

Skills

  • Leadership Skills
  • Fast Learner
  • Responsible alcohol service
  • Exceptional under pressure
  • Menu memorization
  • Cash handling
  • Upselling techniques
  • Guest relations management

Certification

  • SafeServ certification: Food Handling
  • SafeServ certification: Texas Alcoholic Beverage Commission.

Timeline

Host

Spanky's
08.2019 - Current

Server

Fajita Jacks
06.2018 - Current

High School Diploma -

Conroe High School

MBA - Business Administration And Management

Texas Tech University
Montserrat Ochoa-AguilarServer/Bartender