Montserrat Orozco
Azusa,CA
Summary
Reliable Food Service Worker bringing 9 years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures. I am wanting to go in a different route now and start gaining experience in the Cardiology field .
Overview
9
9
years of professional experience
Work History
Food Service Worker
City of Hope
Duarte, CA
10.2022 - Current
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Followed established cash handling procedures when collecting payment from customers.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Server
Serento Casa
San Dimas, CA
01.2020 - 10.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Cashier
El Pollo Loco
West Covina, CA
07.2015 - 08.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Los Angeles Career College
Los Angeles, CA01-2024
High School Diploma -
Gladstone High School
Azusa, CA06-2015
Skills
- Safe Food Handling
- Customer Service
- Positive Attitude
- Hospital standards
- Interpersonal Skills
- Patient Care
- Problem-Solving
- Patient Relations
- Working Quickly
- Cleaning and sanitation
- Quick Learner
- Working with Diverse People
- Strong Work Ethic
- Covid-19 Safety Protocols
- Team Oriented
- Attention to Detail
Timeline
Food Service Worker
City of Hope
10.2022 - Current
Server
Serento Casa
01.2020 - 10.2022
Cashier
El Pollo Loco
07.2015 - 08.2019
Los Angeles Career College
High School Diploma -
Gladstone High School