Montserrat Rodriguez Sosa
Minneapolis,MN
Summary
Dynamic professional with experience at Crate and Barrel, excelling in customer interaction and problem-solving. Proven ability to manage schedules and coordinate logistics as a Sub Contractor at KELLE, ensuring project efficiency. Bilingual in English and Spanish, eager to learn and enhance service delivery through effective communication and planning skills.
Overview
3
3
years of professional experience
Work History
Sub Contractor
KELLE
Minneapolis
11.2025 - Current
- Family own business that sub contracts from Kélle.
- Managed subcontractor schedules to ensure timely project completion.
- Coordinated material procurement and delivery to maintain workflow efficiency.
- Assisted in quality control inspections to uphold project standards.
Customer Service Representative
Crate and Barrel
Minneapolis
08.2023 - 10.2025
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Processed orders, returns, and exchanges accurately to ensure customer satisfaction.
- Maintained knowledge of product features and promotions to assist customers effectively.
- Collaborated with team members to streamline operations and improve service delivery.
Education
Brown College
MNSkills
- Speak English and Spanish fluently
- Customer interaction
- Scheduling and planning
- Eager to learn
Timeline
Sub Contractor
KELLE
11.2025 - Current
Customer Service Representative
Crate and Barrel
08.2023 - 10.2025
Brown College