Playing Piano
Monty Frazier
Glasgow,KY
Summary
Dynamic professional with extensive experience in educational administration and customer service. Proven ability to foster team collaboration and enhance communication effectiveness. Expertise in program management and data analysis drives support for organizational objectives.
Overview
35
35
years of professional experience
Work History
Customer Service Associate
Lowe's
Glasgow
09.2022 - 10.2025
- Assisted customers with inquiries and product information.
- Conducted follow-up calls to ensure customer satisfaction.
- Utilized CRM software to track customer interactions effectively.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided information about products and services available to customers.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
Dean of Students
Floyd County Board of Education
Prestonsburg
07.2015 - 05.2020
- Managed disciplinary processes, ensuring fairness and consistency in decision-making.
- Established behavioral procedures to reinforce positive interactions between parents, students and faculty.
- Upheld commitment to educational excellence by promoting and establishing atmosphere of mutual respect and trust between students, faculty and parents.
- Oversaw attendance trends and conducted parent conferences and home visits to guarantee student success.
- Maintained organized records to document student behaviors, interventions, and outcomes.
- Analyzed data to identify trends in student engagement and developed strategies for improvement.
- Coordinated crisis response planning with local law enforcement agencies.
- Led initiatives aimed at promoting academic excellence among all students.
- Planned, administered and controlled budgets.
Principal
Magoffin County Board of Education
Salyersville
07.1999 - 06.2005
- Developed and implemented educational programs aligned with state standards.
- Collaborated with teachers to enhance curriculum and instructional practices.
- Led professional development workshops for staff on best teaching practices.
- Managed school budgets ensuring resource allocation meets educational needs.
- Oversaw student discipline policies to maintain a positive school environment.
- Evaluated teacher performance through observations and feedback sessions.
- Managed school administration operations and organized teacher schedules, student registration processes and class orientation sessions.
- Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.
- Created an environment where all students feel valued regardless of their background or cultural identity.
- Monitored student academic performance data in order to identify trends or areas of need that require additional resources or support.
- Oversaw school budgets, documented changes and tracked expenses to allocate and manage school funds.
- Developed positive relationships with school students, teachers and local community.
Science Instructor
Floyd County Board of Education
Prestonsburg
08.1990 - 07.1999
- Developed engaging lesson plans tailored to diverse student needs.
- Implemented hands-on experiments to promote scientific inquiry and understanding.
- Facilitated classroom discussions to encourage critical thinking and collaboration.
- Assessed student progress through regular quizzes and practical evaluations.
- Integrated technology into lessons using educational software and tools.
- Collaborated with colleagues on interdisciplinary projects and curriculum alignment.
- Participated in professional development workshops to enhance teaching strategies.
- Managed classroom behavior to create a positive learning environment.
- Communicated regularly with parents regarding their child's academic progress.
- Collaborated with colleagues to develop interdisciplinary units of study incorporating scientific principles.
- Administered standardized tests designed to measure student mastery of state curriculum standards.
- Organized field trips to local museums or nature centers to further explore scientific ideas.
- Provided individualized instruction for students requiring extra help with science-related topics.
Education
Master of Arts - Educational Administration
Morehead State University
Morehead, KY12-2001
Master of Arts - Science and History Education
Morehead State University
Morehead, KY12-1997
Bachelor of Science - Science Education
Eastern Kentucky University
Richmond, Kentucky, KY12-1990
Skills
- Time management
- Team collaboration
- Educational program development
- Budget management
- Curriculum enhancement
- Data analysis
- Crisis response planning
- Performance evaluation
- Stakeholder engagement
- Team building
- Classroom management
- Professional development
- Organizational leadership
- Teaching and learning assessments
- Academic instruction
- Program management
- Staff and educator guidance
Accomplishments
Ten Most Improved Schools in The State of Kentucky - Recognized by the Lexington-Herald Leader
Affiliations
Sons of Veterans
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Farming
Playing In an Orchestra
Reading
Quote
We are not now that strength which in old days moved earth and heaven
That which we are, we are
One equal temper of heroic hearts,
Made weak by time and fate, but strong in will
To strive, to seek, to find, and not to yield
Alfred Lord Tennyson
Timeline
Customer Service Associate
Lowe's
09.2022 - 10.2025
Dean of Students
Floyd County Board of Education
07.2015 - 05.2020
Principal
Magoffin County Board of Education
07.1999 - 06.2005
Science Instructor
Floyd County Board of Education
08.1990 - 07.1999
Master of Arts - Educational Administration
Morehead State University
Master of Arts - Science and History Education
Morehead State University
Bachelor of Science - Science Education
Eastern Kentucky University