Dedicated client services representative with extensive experience utilizing strong phone contact handling skills to create world class customer experiences. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient in customer support and quickly mastering new skills. Passionate about animal welfare.
Hi, I’m
Monty Gamble
Experienced Client Service Representative
SANTEE,CA
Summary
Overview
19
years of professional experience
Work History
Infinite Conferencing (Onstream Media)Pompano Beach, FL
CLIENT SERVICE REPRESENTATIVE
03.2008 - Current
Job overview
- Maintained 98% customer satisfaction level by promptly resolving issues through proactive follow-up using calls, emails and CRM ticketing.
- Consistently achieved exceptional customer satisfaction by effectively responding to inquiries, providing recommendations and problem solving.
- Delivered over 1,200 informative product presentations resulting in improved comprehension and increased service usage.
- Successfully provisioned over 4,800 new accounts, ensuring smooth onboarding process.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Provided personalized client experience by identifying unique needs and matching them with relevant information and services.
- Assisted clients in effectively utilizing online resources and software applications with guidance and support.
Manpower ServicesEdison, NJ
CUSTOMER SERVICE COORDINATOR
01.2006 - 01.2008
Job overview
- Developed and conducted New Employee Training programs, improving onboarding efficiency by 40% and reducing time to productivity for new hires by 30%.
- Increased customer satisfaction ratings 9% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Leveraged customer service, sales and employee management best practices to exceed established service goals by 12%.
VonageHolmdel, NJ
CALL CENTER CUSTOMER SERVICE AGENT
01.2005 - 01.2006
Job overview
- Promptly responded to an average of 120 customer inquiries per day in a fast-paced setting.
- Recognized for attaining highest cross- and up-selling results for fourteen successive months.
Education
Saint Leo University
Associate of Arts from Business
University Overview
Skills
- Client relationship building
- New client integration
- Team collaboration
- Facilitating client learning
- High emotional intelligence
- Client product recommendations
- Outbound calling
- Document management
- Event scheduling
- New business development
- Digital communication
- Telephone Dynamics
- CRM software proficiency
- Microsoft Office
- 60 WPM typing speed
Timeline
CLIENT SERVICE REPRESENTATIVE
Infinite Conferencing (Onstream Media)
03.2008 - Current
CUSTOMER SERVICE COORDINATOR
Manpower Services
01.2006 - 01.2008
CALL CENTER CUSTOMER SERVICE AGENT
Vonage
01.2005 - 01.2006
Saint Leo University
Associate of Arts from Business
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