I love hunting and fishing My son & I are always together in all of our hunting & fishing adventures Brings the best out of both of us I also enjoy Rodeo season, spend almost the entire Rodeo working with my committee and enjoying the show with my family
Monty Portis
San Antonio,TX
Summary
Dynamic Store Manager with proven expertise in enhancing customer satisfaction and team leadership. Skilled in training, inventory management, and operational excellence.
Overview
23
23
years of professional experience
Work History
Store Manager
Ewald Kubota
Selma,Texas
06.2020 - 05.2026
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Increased community engagement by participating in local events and sponsoring local FFA events and fundraisers, raising store's profile.
- Interacted well with customers to build connections and nurture relationships.
- For 4 years of the Store Manager roll in Selma, I was also the Service Manager at that time. Doing both rolls grew to be to much and was able to get that position filled to help me be able to focus on just the store.
Sales Associate
Ewald Kubota
Seguin, TX
06.2016 - 06.2020
- Increased customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and compliance with company standards.
- Analyzed customer feedback to improve service strategies and enhance overall experience.
- Streamlined sales processes, resulting in improved efficiency and reduced transaction times.
- Developed promotional displays that effectively showcased products, boosting customer engagement.
- Collaborated with management to implement sales initiatives that increased overall revenue performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Service Technician
Ewald Kubota
Boerne, TX
01.2003 - 06.2016
- Diagnosed and repaired mechanical issues on various agricultural equipment and including all of the construction line that we offered including other brands besides Kubota.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Conducted routine maintenance checks to ensure optimal equipment performance.
- Provided technical support and guidance to customers regarding equipment operation.
- Collaborated with team members to streamline repair processes and improve service efficiency.
- Trained junior technicians on diagnostic tools and repair techniques.
- Implemented preventive maintenance schedules to reduce equipment downtime.
- Maintained detailed service records for all repairs and maintenance performed.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
Education
Associate of Applied Science - Automotive & Diesel Technician
Universal Technical Institute
Houston, TX11-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- POS systems
- Team development
- Sales professional
- Delegating work
- Project management
Interests
Timeline
Store Manager
Ewald Kubota
06.2020 - 05.2026
Sales Associate
Ewald Kubota
06.2016 - 06.2020
Service Technician
Ewald Kubota
01.2003 - 06.2016
Associate of Applied Science - Automotive & Diesel Technician
Universal Technical Institute