Summary
Overview
Work History
Education
Skills
Timeline
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Monyae Randolph

Essex,MD

Summary

Monyae Randolph

1112 Tace Drive

Essex, Maryland 21221

410-907-6628

tymonieblessing0821@gmail.com

To whom it may concern,

I'm interested in your customer service position within your retail services

environment. I have ten years of experience working in customer service, retail, and environmental services fields which helped me gain massive knowledge.

I'm very dedicated to helping others, learning new skills, and enhancing my

knowledge.As a reliable person and great team player, I have patience, maintain a positive

attitude, and I’m willing to go above and beyond my job duties with optimum performance. I have learned throughout my years of working that empathy is key and all people are unique. Not only am I providing friendly and warm experience, it also makes my day brighter by putting a smile on others' faces.

Overview

13
13
years of professional experience

Work History

Stow

Amazon
11.2023 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cashier

Wendys Restaurant
11.2018 - 10.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining cleanliness and organization of the front counter area.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to streamline checkout procedures for improved efficiency.
  • Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Ensured cash drawer accuracy by counting money at shift start and end.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Welcomed customers upon store entry.
  • Welcomed customers and helped determine their needs.

Cashier

Chuck E Cheese
02.2015 - 05.2018
  • Accurately taking customer orders for food, beverages, games, and other products.
  • Payment Processing: Handling cash, credit card, and other forms of payment, ensuring accuracy in transactions.
  • Prize Assistance: Helping guests select and redeem prizes they have earned through games.
  • Customer Service: Providing friendly, helpful, and efficient service to all guests.
  • Maintaining Cleanliness: Keeping the cashier area clean and organized, and ensuring supplies are adequately stocked.
  • Problem Solving: Addressing guest concerns and resolving minor issues, escalating more complex problems to a manager.

Surgical Technologist

Vivian T High School
07.2012 - 08.2012
  • Prepared surgical instruments and equipment for procedures, ensuring readiness and compliance with safety standards.
  • Attended a High School Program that lasted a month .
  • Assisted surgeons during operations by providing necessary tools and maintaining a sterile environment.
  • Monitored patient vitals and assisted in maintaining optimal conditions during surgical procedures.
  • Collaborated with nursing staff to ensure efficient workflow and communication throughout surgical
  • Collaborated with nursing staff to ensure efficient workflow and communication throughout surgical processes.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.

Education

Cosmetology

Edmondson West Side High
501 Ahol Ave
06.2015

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Multitasking
  • Organizational skills
  • Computer skills
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Organization and time management

Timeline

Stow

Amazon
11.2023 - 03.2025

Cashier

Wendys Restaurant
11.2018 - 10.2019

Cashier

Chuck E Cheese
02.2015 - 05.2018

Surgical Technologist

Vivian T High School
07.2012 - 08.2012

Cosmetology

Edmondson West Side High

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Monyae Randolph