Harmony Buchanan
Dunkirk,NY
Summary
I'm a passionate sales associate with a strong background in retail and a genuine love for connecting with people. I use my understanding of human behavior to communicate effectively, boost sales, and make every customer feel valued. I thrive on creative problem-solving and teamwork, ensuring that each interaction is warm and welcoming. Whether it's in the store or in my local community, I'm dedicated to building real connections and continually sharpening my psychological and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Sales Associate
A2Z Custom Designs & Apparel
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled phone calls, business calls, cash transactions efficiently
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds
- Professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Retail Store Attendant
Lucky's
01.2016 - 03.2019
- Ran the family business, was involved with training others
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Managed inventory by restocking shelves, conducting regular audits, and efficiently processing incoming shipments.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Resolved customer concerns and complaints in a timely manner, ensuring complete satisfaction and repeat business.
Education
Bachelor of Arts - Psychology
State University of New York At Fredonia
Fredonia, NY12-2024
Non-degree Seeking - Sociology
SUNY At Buffalo
Buffalo, NY07-2024
Dual Enrollment Advanced Placement -
Jamestown Community College
01.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Presentations
- Group dynamics
- Independent judgement
- Mental health awareness
- Meeting deadlines
Psychology Education
- Theories of Psychology, Fall 2024, Creating/Participating in therapy Mock Trials (Ex: Emphasizing person centered theory), Focused on public speaking and creating presentations, Understanding the rules of confidentiality, Learning a variety of psychology theories used in therapy settings, Focusing on the development and growth during and after therapy/counseling
- Perception, Spring 2023, Understanding the connection between perception and behavior, Discovering personal perception is not always factual, Recognizing and giving meaning to stimulation
- Cognitive Psychology, Spring 2023, Understanding all types of memory, Understanding the mental rotation, Emphasizing tone
- Sports Psychology, Spring 2023, Utilizing confidence in difficult situations, Managing stress under pressure
- Correlation Project, Foundations of Psychology, Fall 2021, Understanding the importance of Correlation, Identified the relationship between variables and the degree of the relation, Differentiating between correlation and causation
Research
- Research Methods, Spring 2023, Collecting and analyzing data, Understanding types of research designs, Learning how to conduct experiments, surveys, and statistical tests
- Psychology Statistics, Fall 2022, Understanding data analyzing, reading charts, creating correlations and hypotheses, running experiments
- Child Abuse Independent Study, Fall 2021, Identify signs - behaviors around parents, reporting options, Understanding how to take action when witnessing abuse
Leadership Experience
- Political Campaign Manager, Marcus Buchanan for Dunkirk School Board, Spring 2022, Advertising
- Political Campaign Manager, Marcus Buchanan for Legislator, Summer 2021, Signs, Door to door, Seeking signatures
- Varsity Volleyball Player, Dunkirk Athletics, 2019-2020
- President/Treasurer, Yearbook Club, Dunkirk High School, 2019-2021
- Vice President, Art Club, Dunkirk High School, 2018-2019
- Class Secretary, Dunkirk High School, 2021
Timeline
Sales Associate
A2Z Custom Designs & Apparel
01.2024 - Current
Retail Store Attendant
Lucky's
01.2016 - 03.2019
Bachelor of Arts - Psychology
State University of New York At Fredonia
Non-degree Seeking - Sociology
SUNY At Buffalo
Dual Enrollment Advanced Placement -
Jamestown Community College
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