Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monzerrat Hernandez

El Paso,TX

Summary

Bringing strong communication skills and team collaboration aptitude to advance career in financial services.

Overview

3
3
years of professional experience

Work History

Deposit Services Representative

Alorica
08.2024 - Current
  • Handled sensitive customer information with discretion, adhering to privacy regulations and protecting client confidentiality.
  • Conducted regular audits of deposit accounts to ensure accuracy and prevent fraud.

Child Caregiver

Wonder World Learning Center
11.2021 - 09.2023
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

No Degree - Phlebotomy

Southwest University
El Paso, TX
11.2025

High School Diploma -

Burges High School
El Paso, TX
06.2021

Skills

  • Empathy and patience
  • Client Relationship Building
  • Customer service expertise
  • Exceptional communication
  • Time management mastery
  • Conflict resolution techniques
  • Team Collaboration Aptitude
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Deposit Services Representative

Alorica
08.2024 - Current

Child Caregiver

Wonder World Learning Center
11.2021 - 09.2023

No Degree - Phlebotomy

Southwest University

High School Diploma -

Burges High School

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Monzerrat Hernandez