Monzerrat Serrano
Las Vegas,NV
Summary
Organized and efficient Housekeeping Office Coordinator known for productivity and ability to complete tasks swiftly. Specialize in staff coordination, inventory management, and quality control processes to ensure smooth operation of housekeeping services. Excel in communication, time management, and problem-solving skills, contributing to an enhanced guest experience and operational success.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Housekeeping Office Coordinator
Cosmopolitan Hotel and Casino
Las Vegas, Nevada
01.2014 - 01.2018
- Assigned tasks for housekeeping swing shift and coordinated room replacements during peak workload periods.
- Assigning work for runners handing out assignments that need to be prioritized.
- Taking calls from Guest services, Facilities, Minibar, Restaurants, Executives.
- Taking calls from guest and making sure all request were done in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided timely support to guests with special requests or complaints regarding housekeeping services.
- Creating tickets/orders for broken furniture in rooms, for facilities to replace items or fix broken hardware.
- Developed and implemented procedures for efficiently handling lost items found in guest rooms or common areas.
- Making sure all devices and walkie talkies were up to date and charged everyday at their assigned stations.
- Handing out devices, making sure they were all charged and up to date for runners to use.
- Notified coworkers promptly when their tasks changed.
- Printing out log sheets and schedule sheets.
- Answered phones in a professional manner and directed calls appropriately.
- Working with executives cross referencing hotel rooms. Making sure they were all updated in all three systems checked in and checked out rooms were verified.
- Vacuuming and cleaning up the office at the end of shift and making sure next shift had everything they needed to continue the work.
Education
Desert Pines High School
Las Vegas, NevadaSkills
- Task prioritization
- Staff scheduling
- Reporting accuracy
- Customer service
- Conflict resolution
- Communication skills
Languages
Spanish
Full Professional
English
Professional
Timeline
Housekeeping Office Coordinator
Cosmopolitan Hotel and Casino
01.2014 - 01.2018
Desert Pines High School