Debra Lightfritz
Canton,OH
Summary
Community leadership is the process of guiding and organizing people to make a community better for everyone. Community leaders help ensure that resources are used effectively to meet local priorities, and that everyone's needs are represented and resources are distributed fairly. They also create communities where residents feel safe and welcome, and have opportunities to get involved.
Overview
19
19
years of professional experience
Work History
Lead Project Manager Pod Call Center
The Reserves Network
Canton
12.2005 - 06.2024
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job descriptions; planning and reviewing compensation actions; enforcing policies and procedures
- Meets call center financial objectives by estimating requirements; analyzing; motivating and mentoring employees to ensure complete success of the company goal
- Prepares call center reports by collecting, analyzing, and summarizing data..Maintains professional and technical knowledge by tracking emerging trends in the operation and management; attending educational workshops;establishing personal networks; bench marking; participating in professional societies
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Recruiting Manager
The Reserves Network
Canton
12.2005 - 06.2024
- Develop, improve, maintain, and ensure compliance for consistent and effective external recruitment processes and efforts at all 42 staffing branch locations
- Manage the overall planning, sourcing and selection strategy for our offices
- Deliver business action plans to increase community awareness
- Provide leadership and mentoring to a team of recruiters and recruiting coordinator(s) to deliver talent to the customer base in a timely manner
- Create and implement national, regional, and local Sourcing plans
- Ensure Sourcing efforts are compliant and aligned with outreach objectives
- Measure effectiveness of Sourcing strategies and recommend improvements
- Design recruitment strategy in each market by reviewing unfilled orders, profitability, trending, SMPs, and budgets
- Partner with Communications Department as a resource to set/monitor branch activity through marketing items ordered, weekly job board postings, job fairs, etc
- Create a mechanism to track significant recruiting efforts
- Develop an ongoing program to establish recruiting as a regular part of branch activities.
Community Talent Leader
The Reserves Network
Canton
12.2005 - 06.2024
- The Community Talent Leader will be known as a resource that empowers the field and provides the tools and training to achieve high performance
- The primary focus is to help craft top performers to excel in their roles thus driving career paths and the overall growth of TRN
- Develops Recruiting Pod systems by developing customer interaction and response emails; voicemails, test plans; planning, and controlling implementations.
- Maintains and improves call center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing system and process improvement and quality assurance programs.
Education
High School -
Alliance High School
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Microsoft word
- Documentation review
- Leadership
- English
Websites
References
References available upon request.
Timeline
Lead Project Manager Pod Call Center
The Reserves Network
12.2005 - 06.2024
Recruiting Manager
The Reserves Network
12.2005 - 06.2024
Community Talent Leader
The Reserves Network
12.2005 - 06.2024
High School -
Alliance High School