Moraine Jackson
Lewis Center,OH
Summary
Training Manager motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus-building and accountability. Spearheaded training initiatives that enhanced staff competencies, resulting in improved service delivery. Skilled in flexible thinking and motivated by fostering a culture of continuous learning and professional development across the organization.
Overview
5
5
years of professional experience
Work History
Training Manager
ViaQuest Behavioral Health
09.2025 - Current
- Developed and implemented training programs to enhance staff competencies and service delivery.
- Facilitated workshops on behavioral health best practices to improve employee engagement and knowledge retention.
- Collaborated with leadership to align training initiatives with organizational goals and regulatory requirements.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Team Lead
ViaQuest Behavioral Health
05.2025 - 09.2025
- Tracked client outcomes and maintained Medicaid-compliant documentation
- Led team in implementing behavioral health programs, enhancing patient care and service delivery.
- Coordinated staff training sessions to promote best practices in mental health support and compliance.
- Developed and maintained effective communication channels within the team for improved collaboration.
- Assisted in creating individualized treatment plans, fostering a person-centered approach to care.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Coordinated individual care plans with multidisciplinary teams to address client needs.
- Documented case notes accurately in compliance with regulatory standards and organizational policies.
Case Manager TBS
ViaQuest Behavioral Health
09.2024 - 05.2025
- Manage caseload of 25–30 clients experiencing chronic mental health conditions housed in long term care and behavioral facilities
- Coordinate treatment plans with nurse practitioners, therapists, and LTC staff to reduce maladaptive behaviors and increase quality of life
- Provide field-based services including medication monitoring, skill building, and symptom monitoring
- Conducted regular assessments to evaluate client progress and adjust interventions as needed
- Tracked client outcomes and maintained Medicaid-compliant documentation
Swim Lesson Instructor
Hiram College
09.2022 - 05.2024
- Developed and implemented engaging swim lesson plans tailored to various skill levels.
- Instructed individual and group swim lessons, ensuring safety and skill progression.
- Assessed student performance and provided constructive feedback to enhance learning experiences.
- Collaborated with colleagues to improve curriculum and lesson delivery techniques.
Writing Tutor
Hiram College
01.2022 - 05.2024
- Provided one-on-one tutoring sessions, fostering confidence and independence in writing tasks.
- Reviewed and critiqued student essays, ensuring clarity, coherence, and adherence to academic standards.
- Collaborated with faculty to align tutoring services with course objectives and curriculum requirements.
- Increased student confidence in their writing abilities through consistent encouragement and support.
- Established trust with students by creating a welcoming atmosphere that values mutual respect, patience, and empathy during all interactions.
Education
Bachelor of Arts (B.A.) in Psychology -
Hiram College
Hiram, OH05-2024
Skills
- Training facilitation
- New employee training
- Training oversight
- Technical training
- Virtual training
- Leadership training
- Coaching and mentoring
- Project management
- Care coordination
- Training material updates
- Adaptive learning
Timeline
Training Manager
ViaQuest Behavioral Health
09.2025 - Current
Team Lead
ViaQuest Behavioral Health
05.2025 - 09.2025
Case Manager TBS
ViaQuest Behavioral Health
09.2024 - 05.2025
Swim Lesson Instructor
Hiram College
09.2022 - 05.2024
Writing Tutor
Hiram College
01.2022 - 05.2024
Bachelor of Arts (B.A.) in Psychology -
Hiram College