Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Moran Makotsi

Pocono Manor,PA

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

9
9
years of professional experience

Work History

Host/Food Runner/Busser

Kalahari Resorts & Conventions
Pocono Manor, PA
11.2024 - Current
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Managed incoming calls during busy shifts.
  • Assisted staff by serving food and beverages or bussing tables.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Stocked server areas with supplies before, during and after shifts.
  • Helped service staff handle demand by distributing food and beverages.
  • Provided customers with accurate wait times and monitored waiting list.

Glamping Butler

Resort of paws up
Greenough, MT
05.2024 - 10.2024
  • Work with guest services to prepare for guest arrivals and go over daily reports and events.
  • Overseeing the distribution of daily orders set up various events beer wine liquor and food even inventory.
  • Serve guest in dining room style setup, exhibiting understanding of safe food handling procedures and ensuring dietary concerns are followed meticulously.
  • manage communication of guest issues, needs and concerns within all departments.
  • Ensure all camp equipment is stored in appropriate areas, camp kitchen and pavilion are kept clean.
  • assisting all aspects of camp operations and as needed.

Server

Fahrenheit seafood and grill
Johannesburg, Gauteng
09.2018 - 01.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Airport Craft Brewers Tambo International Airport
Johannesburg, Gauteng
06.2015 - 09.2017
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Liverpool Secondary School
Johannesburg, South Africa
11-2011

Skills

  • Menu management
  • Telephone reception
  • Seating arrangements
  • Takeout order processing
  • Task prioritization
  • Hospitality and accommodation
  • Daily specials memorization
  • Allergy awareness
  • Food and beverage pairings
  • Table setting knowledge
  • Sales techniques

Languages

English
Professional

References

References available upon request.

Timeline

Host/Food Runner/Busser

Kalahari Resorts & Conventions
11.2024 - Current

Glamping Butler

Resort of paws up
05.2024 - 10.2024

Server

Fahrenheit seafood and grill
09.2018 - 01.2023

Server

Airport Craft Brewers Tambo International Airport
06.2015 - 09.2017

Liverpool Secondary School

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Moran Makotsi