MORCILON WILLIAMS
Boca Raton,FL
Summary
Dedicated social work student with a strong foundation in active listening and empathy, essential for understanding and addressing the needs of others. Equipped with conflict resolution and de-escalation strategies, capable of managing challenging situations calmly and professionally while fostering a compassionate environment. Highly motivated and extroverted professional, consistently exceeding expectations through a goal-oriented and results-driven approach. Known for delivering exceptional outcomes in fast-paced, high-pressure settings by going the extra mile to ensure success.
Overview
5
5
years of professional experience
Work History
Publix
Boca Raton Square, FL
04.2025 - Current
- Exhibited excellent communications and customer service relations skills.
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Maintained relationships with clients through punctuality and excellent customer service.
Customer Service
Winn Dixie
Boca Raton, FL
06.2021 - 04.2025
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Contributed to increased patron satisfaction through timely and effective customer service.
- Met sales goals by offering excellent customer service.
Education
High School Diploma -
Glades Central High School
Belle Glade05-2022
Associates of Art -
FAU
12.2025
Skills
- Customer service and communication skills
- Customer service leadership
- Customer service training
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
Languages
English
Native or Bilingual
Timeline
Publix
04.2025 - Current
Customer Service
Winn Dixie
06.2021 - 04.2025
High School Diploma -
Glades Central High School
Associates of Art -
FAU