Hi, I’m
Morgan Page
Document Controller
Carmel,IN
“Let's think the unthinkable, let's do the undoable. Let us prepare to grapple with the ineffable itself and see if we may not eff it after all.”
-Douglas Adams, Dirk Gently's Holistic Detective Agency
Summary
Adaptable Document Controller offering a background in process improvements and documentation preparation within highly regulated industries. Proven history of streamlining procedures and mentoring team members on document and system workflows. Astute individual offering positivity and relative ease in tackling administrative tasks and assisting with special projects.
Overview
9
years of professional experience
Work History
Corteva Agriscience
Document Controller
04.2022 - 10.2023
Job overview
- Updated local site and global standard operating procedures (SOPs) from multiple company mergers to align with current updated information and documentation requirements.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Coordinated document exchange between authors, management, and review teams to ensure deadlines were maintained.
- Aided in standardizing of SOP formatting and document control procedures between multiple site locations.
- Maintained document archive and file server of approved SOPs and related documents to provide easy traceability and retrievability.
- Established and managed document distribution matrix and document control register.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Pitched in to assist the scientific writing department with special projects and tasks.
Anthem, Inc
Claims Rep
10.2021 - 04.2022
Job overview
- Worked productively in fast-moving work environment to process large volumes of Medicare claims.
- Analyzed and addressed escalated claims to resolve issues quickly and accurately.
- Researched and analyzed complex claims to determine next steps in accordance with company standard operating procedures (SOPs).
- Maintained accurate and up-to-date records of claim information for future reference.
- Regularly reviewed audits of my processed claims to ensure 100% accuracy, correcting or disputing any flagged inaccuracies as necessary
- Aided in review and rewrite of multiple SOPs through the dispute process.
- Pursued further training through company resources to keep up to date on current benefit contracts, pricing, processing, policies, procedures, government regulations, coordination of benefits, & healthcare terminology.
Beacon Health System
Patient Account Representative
08.2020 - 10.2021
Job overview
- Worked with outside entities to resolve issues with hospital medical insurance billing, claims, and payments.
- Responded to patient, family, and external payer inquiries.
- Utilized computer programs to create invoices, letters and other documents.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Posted payments and processed refunds.
- Help train new employees on Cerner Revenue Cycle, online resources, and other various software used in our work as well as insurance and medical terminology.
Alick's Home Medical Equipment, Inc
Accounts Receivable Specialist
12.2018 - 08.2020
Job overview
- Processed billing calls and answered questions from patients and third-party carriers.
- Work as a team with medical billers to resolve problems with durable medical equipment (DME) claims and accounts.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Developed and maintained positive relationships with clients to maximize collections.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Help coworkers and customers with computer issues regarding our online patient portal and related programs.
Family Express Corporation
Associate Manager
04.2015 - 01.2019
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired team members to maintain high productivity and exceptional customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Skills
- Data Accuracy
- Process Auditing
- Standard Operating Procedures
- Process Improvements
- Database Management
- Policy Development
- Records Maintenance
- Regulatory Compliance
Volunteer Work
I'm frequently involved with volunteer activities through Robin's Nest of Indy where I foster kittens from day-old neonates to adoption age. Projects I've worked on include rewriting the organization's foster handbook, providing assistance with the migration to their new website, and training new fosters. When I have free time, I also like to handle the social media posts advertising available kittens, recruiting volunteers, promoting events, and requesting donations.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Document Controller
Corteva Agriscience
04.2022 - 10.2023
Claims Rep
Anthem, Inc
10.2021 - 04.2022
Patient Account Representative
Beacon Health System
08.2020 - 10.2021
Accounts Receivable Specialist
Alick's Home Medical Equipment, Inc
12.2018 - 08.2020
Associate Manager
Family Express Corporation
04.2015 - 01.2019