Morgan A. Blight
Farmington Hills
Summary
Results-oriented Monitoring Execution Analyst Officer at Citibank, N.A., specializing in regulatory compliance and performance evaluation. Demonstrated expertise in optimizing call monitoring processes and promoting interdepartmental collaboration. Highly proficient in Microsoft Office and experienced with Quest, showcasing exceptional communication skills and meticulous attention to detail in meeting organizational goals.
Overview
19
19
years of professional experience
Work History
Monitoring Execution Analyst Officer
Citibank, N.A.
Van Buren Township
01.2024 - 03.2025
- Executed regulatory call listening monitoring of centralized controls
- Coordinated cross-departmental projects to achieve company objectives.
- Prepared spreadsheets of monthly call listening monitoring results
- Assisted with question design in Quest for call listening monitoring testing
- Contributed to the drafting of call listening monitoring procedures
- Maintained positive working relationship with fellow staff and management.
Credit Maintenance Specialist
Citibank, N.A.
Van Buren Township
02.2012 - 12.2023
- Evaluated agent-level mortgage fulfillment calls in accordance with policies/procedures
- Performed monitoring of mortgage originations call listening
- Completed mortgage processor performance reviews
Loan Processor
CitiMortgage, Inc.
Ann Arbor
08.2008 - 02.2012
- Processed loan applications for first mortgage refinances and purchases
- Maintained communication with clients during the mortgage process
Customer Contact Representative
Citibank Home Equity
Southfield
07.2006 - 08.2008
- Addressed client inquiries regarding home equity loans/lines of credit
- Assisted in processing home equity loans/lines of credit
Education
Bachelor of Arts Degree - Communication
Oakland University
Rochester, MI05.2004
Skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Access, Teams)
- Microsoft SQL Server (In process)
- Power BI (In process)
- Regulatory compliance
- Performance evaluation
- Experienced with Quest
- MCA Center
- Loan FX
- Citrix Gateway
- Black Night
- Global Teller
- Salesforce
- Sawgrass
- UCD
- ACAPS
- Nexidia (NICE)
- Multiple priorities management
- Attention to detail
Accomplishments
In my quality analyst roles spanning from February 2012-March 2025, I was consistently named as the top performer of my team. I also have received many awards recognizing my ability to exceed the expectation of productivity without sacrificing quality.
References
References available upon request.
Timeline
Monitoring Execution Analyst Officer
Citibank, N.A.
01.2024 - 03.2025
Credit Maintenance Specialist
Citibank, N.A.
02.2012 - 12.2023
Loan Processor
CitiMortgage, Inc.
08.2008 - 02.2012
Customer Contact Representative
Citibank Home Equity
07.2006 - 08.2008
Bachelor of Arts Degree - Communication
Oakland University
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