Morgan Agnor
Austin ,TX
Summary
Personable and dedicated customer service specialist passionate in building relationships and maintaining customer satisfaction. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and multi-tasking in fast-paced working environments.
Overview
4
4
years of professional experience
Work History
Customer Success Associate/Account Management
Custom Ink
01.2022 - Current
- Dedicated account manager for over 50 enterprise-level accounts -own the entire relationship, assist in growing their account and loyalty as well as assist with their personal inventories, tracking stock, and shipping from warehouse
- Answered inbound calls, chats and emails to facilitate customer service and serve as day-to-day contact for assigned accounts to develop strong customer relationships and encourage repeat business
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Escalated customer concerns, and collaborated with internal teams to resolve complex customer requests/complaints quickly and effectively for immediate rectification
Logistics Coordinator / Event Designer
Ivory + Stone Event Planning
06.2021 - 07.2022
- In charge of managing and organizing over 30 client accounts – created documents such as contracts, invoices, and vendor agreements, as well as maintained accurate records of payments made to vendors
- Provided onsite assistance during wedding events to ensure they ran smoothly, directed set up staff to ensure to client specifications were met
- Responsible for keeping calendars organized and updated- scheduling meetings, business calls, venue tours, and wedding dates, coordinated and led venue tours
Senior Stylist/Visual Manager
Grace Loves Lace
08.2020 - 12.2021
- Act as supporting manager in making sure that all showroom functions are being met, prepared detailed reports summarizing sales activity, customer feedback, and other relevant information
- Responsible for creating memorable experiences and developing relationships with customers by providing knowledgeable advice about products and ensuring each bride received exceptional customer service throughout their entire appointment
- Responsible for store layout and all visual operations of products in showroom, positively impacted product relevance through careful distribution, merchandising and display techniques
Key Holder /Assistant Manager
Planet Blue
08.2019 - 05.2020
- Managed key holder responsibilities such as opening and closing the store, daily sales and UPT reporting, managing inventory levels, conducting regular stock checks, and assisted in visual merchandising to optimize product presentation
- Trained and provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company processes, managed and motivated employees
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions as well as exceeded customer expectations to build loyal consumer relationships
- Created innovative selling tactics to create customer loyalty and repeat business
Education
Bachelor of Arts - Fashion Merchandising
California State University Long Beach
Skills
- Client Relationship Building
- Account Management
- Conflict Resolution
- Customer Retention
- Interpersonal Skills
- Time Management
- Strong Communication
- Team Collaboration
- Detail Oriented
- Positive and Professional
Timeline
Customer Success Associate/Account Management
Custom Ink
01.2022 - Current
Logistics Coordinator / Event Designer
Ivory + Stone Event Planning
06.2021 - 07.2022
Senior Stylist/Visual Manager
Grace Loves Lace
08.2020 - 12.2021
Key Holder /Assistant Manager
Planet Blue
08.2019 - 05.2020
Bachelor of Arts - Fashion Merchandising
California State University Long Beach
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