Joanna Fryzowska
Old Bridge,NJ
Summary
Experienced professional with proven ability to drive revenue growth and build lasting client relationships. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Renowned for reliability, communication skills, and results-driven mindset.
Overview
21
21
years of professional experience
Work History
Customer Success Account Executive
Roadtex Transportation/Echo
08.2022 - 01.2025
- Collaborated with key personnel from 31 terminals throughout the US to implement sufficient operations that met client's requests
- Managed over 20 accounts by providing day to day support, data entry, document collection, pickup and delivery appointments
- Prepared freight status reports for clients with pivot tables to analyze and implement improvements where necessary
- Resolved shipment issues and discrepancies by preparing returns, reconsignments and redeliveries
- Provided clients quotes, tracking requests, appointment confirmations, invoices, bill of lading, and proof of delivery.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
Secretary
Internal Revenue Service
08.2009 - 08.2013
- Managed Outlook calendars, scheduled appointments, team meetings, conference calls and prepared confidential documents
- Provided administrative support, ordered and shipped office supplies to 25 Federal Special Agents in accordance to IRS policies
- Performed detailed research, analyzed data for accuracy and implemented solutions for case discrepancies
- Led a team of co-workers in the successful execution of IRS employee recognition and holiday celebrations, staying within budget and exceeding employee satisfaction
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Store Manager
European Bakery and Deli
01.2004 - 01.2007
- Promoted to the position of store manager after less than a year for exceptional organizational skills and increased sales volume
- Increased sales performance by 15 % for total yearly revenue topping all stores in the district
- Repeatedly recognized for top performance store and assisted stores in the district to provide guidance and sale improvement
- Raised profitability through vigorous window displays, key promotional events and clientele relations
- Established sales goals, performed audits, managed payroll budgets, directed loss prevention initiatives, decreased shortages, and improved theft reduction by 10%
- Recruited, interviewed, hired, trained, evaluated, supervised
- Resolved customer complaints for improved store reputation and loyalty.
Store Manager
Bebe
01.2004 - 01.2007
- Promoted to the position of store manager after less than a year for exceptional organizational skills and increased sales volume.
- Increased sales performance by 15 % for total yearly revenue topping all stores in the district.
- Repeatedly recognized for top performance store and assisted stores in the district to provide guidance and sale improvement.
- Recruited, interviewed, hired, trained, evaluated, supervised and enforced discipline when necessary to a staff of 15 employees.
- Raised profitability through vigorous window displays, key promotional events and clientele relations.
- Established sales goals, performed audits, managed payroll budgets, directed loss prevention initiatives, decreased shortages, and improved theft reduction by 10%.
Education
Accounting
Brookdale Community College
Lincroft, NJ01-2013
Bachelor's Degree - Criminal Justice
Monmouth University
West Long Branch, NJ01-2009
Duel Associate's Degree -
Middlesex County College
Edison, NJ01.2005
Skills
- Microsoft Word
- Microsoft Teams
- Microsoft Outlook
- Microsoft Excel
- Microsoft One Note
- Microsoft Powerpoint
- Adobe Acrobat
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Quickbooks
- Tableau
- Account management
- Client relationship building
- Sales quota achievement
- Sales strategies
- Performance tracking
- Sales proficiency
- Research and analysis
- Data analysis
- Progress reporting
- Account relations
- Organizational skills
- Problem-solving
- Multitasking Abilities
- Decision-making
- Team building
- Written communication
- Opening and closing procedures
- Processing payments
- Analytical thinking
- Problem-solving abilities
Languages
Polish
Native or Bilingual
Timeline
Customer Success Account Executive
Roadtex Transportation/Echo
08.2022 - 01.2025
Secretary
Internal Revenue Service
08.2009 - 08.2013
Store Manager
Bebe
01.2004 - 01.2007
Store Manager
European Bakery and Deli
01.2004 - 01.2007
Accounting
Brookdale Community College
Bachelor's Degree - Criminal Justice
Monmouth University
Duel Associate's Degree -
Middlesex County College
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