Morgan Alexander-Damron
Napoleon,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in truck care industry. Solid team leader with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
TCM
Loves Travel Stop
Napoleon, OH
09.2023 - Current
- Managed daily operations of a truck care center, ensuring efficient workflow and customer satisfaction.
- Supervised, trained, and developed a team of technicians and service advisors to meet performance and safety standards.
- Oversaw preventive maintenance and repair services including tires, oil changes, DOT inspections, and mechanical repairs.
- Monitored sales performance, controlled labor costs, and managed inventory to meet revenue and profitability goals.
- Ensured compliance with company policies, OSHA regulations, and safety procedures.
- Resolved customer concerns promptly while maintaining strong relationships with commercial drivers and fleet accounts.
- Coordinated scheduling and workload distribution to maximize productivity and minimize downtime.
- Conducted performance evaluations and implemented coaching strategies to improve team efficiency.
- Maintained accurate reporting of financials, service metrics, and operational data. shared with team members and partners.
Service Advisor
Loves Travel Stop
Napoleon, OH
09.2021 - 09.2023
- DOT Compliance
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective
- Pleasantly greeting customers and asked open-ended questions to better determine needs.
- Educating customers regarding regular maintenance protocols to preserve vehicle condition.
Inventory Management Coordinator
Loves Travel Stop
775 American Rd Napoleon Oh
11.2020 - 09.2021
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Processed damaged goods and completed wasted inventory paperwork.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Memorized facility layout and located products.
- Cross-referenced invoices and supplies for reporting accuracy.
- Assisted management staff with maintaining sales floor, tags,stocking etc. and training of team members.
- Assisted in store day to day functions when the general manager was out on leave. Such as scheduling, payroll, the deli program, coaching and development of team members.
Assistant Manager
PETRO Stopping Centers
900 America Rd
06.2017 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace. Established team priorities, made and maintained schedules, monitored and coached team members
- Trained and maintained Freightliner warranty for the location.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Service Manager
PETRO Stopping Centers
900 American Rd Napoleon Oh
10.2015 - 06.2016
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored service staff performance and provided feedback for improvement.
Education
Napoleon Junior/Senior High School
Napoleon, OH05.2015
Skills
- Client Rapport-Building
- Multitasking and Organization
- Customer Consulting
- Customer Resolution
Timeline
TCM
Loves Travel Stop
09.2023 - Current
Service Advisor
Loves Travel Stop
09.2021 - 09.2023
Inventory Management Coordinator
Loves Travel Stop
11.2020 - 09.2021
Assistant Manager
PETRO Stopping Centers
06.2017 - 11.2020
Service Manager
PETRO Stopping Centers
10.2015 - 06.2016
Napoleon Junior/Senior High School