Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Morgan Allred

Bloxom,VA

Summary

Results-driven PIMS technician with over 4 years experience in medical software support and cloud based integrations. Demonstrated skills in project coordination, problem-solving, and client relationship management. Committed to enhancing system performance and delivering exceptional client experiences.

Overview

8
8
years of professional experience

Work History

Senior Technician, Medical Software Support

MedVet
07.2021 - 01.2026
  • Developed and implemented standard operating procedures to enhance workflow efficiency and accuracy within HMS systems
  • Organized and executed project plans for HMS integrations and De Novo multispecialty hospitals
  • Trained junior technicians, clinical team members, and various support services on best practices for software and workflow according to hospital standards

Clinical Manager, Client Services

MedVet
08.2019 - 07.2021
  • Led cross-functional teams to enhance clinical operations, client experience, and improve patient care delivery
  • Developed training programs for staff to ensure compliance with best clinical practices and protocols
  • Coordinated scheduling and resource allocation to optimize workflow, minimize delays in service delivery, and ensure work-life balance for my team

Client Service Representative

MedVet
07.2018 - 08.2019
  • Developed strong relationships with clients and referring veterinarians, facilitating effective communication and service delivery
  • Trained new staff on client service protocols and basic emergency triage, improving overall team performance
  • Collaborated with specialty departments to address patient and client needs, ensuring seamless service coordination and patient care

Education

High School Diploma -

Syracuse High School
Syracuse

Social Work

Weber State University
Ogden, UT

Skills

  • Software deployment
  • Project coordination
  • Problem-solving and resolution
  • System performance improvement
  • Cultivating strong partnerships
  • Client support

Accomplishments

  • Converted over 20 hospitals to cloud based software
  • Initiated and executed payment integration systems for over 40 hospitals
  • Trained hundreds of staff on various software including but not limited to ezyVet, SmartFlow, and CareCredit

Timeline

Senior Technician, Medical Software Support

MedVet
07.2021 - 01.2026

Clinical Manager, Client Services

MedVet
08.2019 - 07.2021

Client Service Representative

MedVet
07.2018 - 08.2019

High School Diploma -

Syracuse High School

Social Work

Weber State University