Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan Alonso

Summary

Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize tasks. Seeking to transition into a customer service role to utilize skills in organization and managing multiple priorities with positive attitude.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Private Nanny - Household Manager

Multiple Families
04.2012 - 12.2024

Nanny

  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Developed strong relationships with parents, maintaining open communication about children's progress and needs
  • Built positive and nurturing environments to support child social and emotional growth while teaching problem-solving skills.
  • Prepared healthy, age-appropriate snacks and meals.
  • Transported children to and from activities using personal or family vehicle.
  • Developed games and activities using arts and crafts, music, and books to support learning and verbal skills.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Managed children's wardrobes and toys, organizing by season and developmental stages

House Manager

  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Performed tasks such as meal preparation, grocery shopping, laundry, and general errands to support daily household operations.
  • Maintained inventory to ensure replenishment of household supplies.
  • Oversaw maintenance within the home, communicating with contractors
  • Adapted to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.

Waitress

Red Robin
01.2015 - 01.2016
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained detailed knowledge of specials and available items to provide guests with informative menu descriptions.

Customer Service Associate

Asheboro Paper
06.2009 - 02.2012
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Streamlined customer service processes to reduce wait times and improve service quality.
  • Completed data entry tasks efficiently, ensuring accuracy and confidentiality of information.
  • Utilized social media platforms to address customer concerns, broadening channels of support.
  • Managed high volumes of paperwork and orders, ensuring accurate data entry and prompt fulfillment.
  • Improved warehouse efficiency with accurate inventory tracking and data entry tasks.

Education

Some College (No Degree) - Early Childhood Education And Care

Wake Tech Community College
Raleigh, NC

High School Diploma -

Franklinton High School

Skills

  • Behavior Modeling
  • Relationship Building
  • Multitasking and Prioritization
  • Strong Analytical and Problem Solving Skills
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance

Certification

  • First Aid/CPR Certified

Timeline

Waitress

Red Robin
01.2015 - 01.2016

Private Nanny - Household Manager

Multiple Families
04.2012 - 12.2024

Customer Service Associate

Asheboro Paper
06.2009 - 02.2012

Some College (No Degree) - Early Childhood Education And Care

Wake Tech Community College

High School Diploma -

Franklinton High School
Morgan Alonso