Morgan Amerson
Lansing
Summary
Dedicated professional with extensive experience in customer service and office management. Skilled in fostering positive relationships, resolving issues efficiently, and enhancing operational workflows. Committed to delivering exceptional administrative support and clear communication.
Overview
6
6
years of professional experience
Work History
Office Manager
Mt. Zion All Nations Bible Church
DeWitt, MI
04.2025 - Current
- Coordinated office operations to ensure efficient workflow and communication among staff.
- Managed scheduling for meetings, events, and appointments to optimize resource allocation.
- Developed and maintained filing systems for documents, improving access and organization.
- Assisted in budget tracking and expense reporting to support financial accountability.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Childcare Site Director
KinderCare Champions
Houston, TX
05.2023 - 12.2023
- Developed and implemented age-appropriate curriculum fostering children's cognitive and social development.
- Supervised daily operations ensuring adherence to safety protocols and regulatory standards.
- Managed staff scheduling, enhancing team efficiency and maintaining optimal child-to-staff ratios.
- Collaborated with parents to address concerns, promoting open communication and strong relationships.
- Trained new educators on classroom management techniques and program policies for consistent delivery of services.
Customer Service Representative
United Airlines
Houston, TX
01.2023 - 06.2023
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Assisted customers with flight inquiries and reservations, ensuring a seamless travel experience.
- Utilized airline reservation systems to process bookings and manage itineraries efficiently.
- Educated passengers on baggage policies and travel regulations, promoting compliance and understanding.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Director of Educational Services
Boys and Girls Club of Lansing
Lansing, MI
08.2021 - 01.2022
- Developed and implemented educational programs to enhance youth engagement and learning outcomes.
- Oversaw staff training and development, ensuring alignment with organizational goals and best practices.
- Evaluated program effectiveness through feedback collection and data analysis for continuous improvement.
- Collaborated with community partners to provide resources and support for program initiatives.
Paraprofessional
Lansing Public Schools
Lansing, MI
09.2020 - 09.2021
- Supported individualized education plans by assisting teachers in instructional delivery and classroom management.
- Monitored student behavior and engagement, implementing strategies to promote positive learning environments.
- Facilitated communication between students, parents, and educators to ensure understanding of academic progress.
- Assisted in the development of curriculum materials tailored to diverse learning needs and abilities.
- Implemented behavioral interventions that improved student focus and participation during lessons.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA06-2011
Childcare Director Certficate -
Tick Tock Training
WillisSkills
- Office management
- Office administration
- Administrative support
- Budget management
- Administrative management
- Verbal and written communication
- Customer service
Timeline
Office Manager
Mt. Zion All Nations Bible Church
04.2025 - Current
Childcare Site Director
KinderCare Champions
05.2023 - 12.2023
Customer Service Representative
United Airlines
01.2023 - 06.2023
Director of Educational Services
Boys and Girls Club of Lansing
08.2021 - 01.2022
Paraprofessional
Lansing Public Schools
09.2020 - 09.2021
Childcare Director Certficate -
Tick Tock Training
High School Diploma -
Long Beach Polytechnic High School