Morgan Andrus
South Jordan,UT
Summary
Detail-oriented operations and compliance professional with extensive experience in investigations, customer support, order management, and regulatory compliance. Proven ability to research complex issues, resolve disputes, and communicate effectively with customers, vendors, and internal teams. Skilled at handling high volumes of inquiries while maintaining strong attention to detail and accurate documentation.
Overview
16
16
years of professional experience
Work History
Order Management Specialist
Wasatch RX
Sandy, UT
08.2020 - 07.2024
- Researched and sourced hard-to-find pharmaceutical products for hospitals, physicians, and medical providers.
- Connected customers with pharmaceutical manufacturers and wholesalers to fulfill specialized medication requests.
- Processed customer orders manually and entered them into internal order management systems.
- Generated FedEx and UPS shipping labels and provided customers with detailed order confirmations and pricing.
- Maintained shipment tracking records and order documentation.
- Investigated and resolved disputes involving delayed, missing, or damaged shipments.
- Coordinated closely with warehouse staff to resolve order issues and ensure accurate fulfillment.
Conduct Educator
Young Living
Lehi, UT
05.2015 - 01.2020
- Audited member-created websites and social media platforms for policy violations and compliance issues.
- Investigated reported violations and tracked cases through resolution.
- Responded to high volumes of compliance-related emails and inquiries.
- Educated members on FDA and FTC regulations and company policies related to marketing and product claims.
- Worked directly with members via phone and email to resolve compliance concerns.
- Developed improved methods for educating members and enforcing company policies.
Field Service Specialist
Miche
South Jordan, UT
03.2012 - 05.2015
- Handled inbound phone calls and email inquiries from company representatives.
- Assisted representatives with placing product orders and answering questions about the compensation plan.
- Maintained records of product returns and exchanges.
- Coordinated with FedEx to manage return shipments and resolve delivery issues.
- Provided ongoing support and problem resolution for representatives.
Professional Fraud Investigator
EBay
Draper, UT
02.2008 - 02.2012
- Investigated potentially fraudulent accounts and suspicious activity on the platform.
- Contacted account holders to assess account risk and verify business legitimacy.
- Applied selling limits or suspended accounts based on fraud risk assessments.
- Requested and reviewed documentation from sellers when further verification was required.
- Maintained detailed case records and investigative notes.
- Communicated account decisions and follow-up actions via email and phone.
Education
High School Diploma -
West JJordan High
West Jordan, UTSkills
- Fraud Investigation
- Compliance & Policy Enforcement
- Order Management & Fulfillment
- Customer Support (Phone & Email)
- Dispute Resolution
- Pharmaceutical Product Sourcing
- Shipping Coordination (FedEx & UPS)
- Documentation & Record Keeping
- Vendor & Warehouse Coordination
- Risk Assessment
Timeline
Order Management Specialist
Wasatch RX
08.2020 - 07.2024
Conduct Educator
Young Living
05.2015 - 01.2020
Field Service Specialist
Miche
03.2012 - 05.2015
Professional Fraud Investigator
EBay
02.2008 - 02.2012
High School Diploma -
West JJordan High