Zaniyah Jordan-Williams

Office Management & Administrative Operations

• Manage daily office operations, reception, visitors, calls, supplies, and administrative support.
• Support the Director with calendar management, meetings, correspondence, reports, presentations, and executive administration.
• Serve as liaison between leadership, staff, government personnel, and external stakeholders.

Government Payroll & Timekeeping

• Manage government payroll, timekeeping, leave, and attendance for the Director and staff.
• Serve as Time and Attendance Coordinator, ensuring accurate records and timely payroll processing.

Correspondence & Document Management

• Monitor and route Red Border, Congressional, White House, S/S, and routine correspondence through ETS.
• Review and proofread documents for accuracy, formatting, clearances, TAGS, priority, and policy compliance.
• Coordinate corrections and approvals for documents requiring signature or clearance.

Executive Support & Coordination

• Manage the Director’s calendar, meetings, commitments, and briefing materials.
• Coordinate domestic and international travel, including vouchers, clearances, lodging, visas, and itineraries.
• Coordinate meetings, conferences, briefings, and official events.

Records & Information Management

• Maintain organized electronic and hard-copy records, ensuring accuracy, confidentiality, and accessibility.
• Research and compile information for correspondence, meetings, briefings, and reports.
• Maintain accurate and updated public information resources.

Administrative Support

• Provided administrative support for the Director of the Command Logistics Department
• Coordinated calendar management, meeting logistics, and correspondence for Director of Command Logistics Department /ONR, enhancing communication and organizational efficiency.

Records and Systems Management

• Maintained departmental records and managed databases in Cove and SharePoint using Microsoft Access and Excel, ensuring data accuracy and accessibility.

Led team in credentialing personnel for military and civilian sectors.

• Managed issuance of CAC and credentials for military, civilian, and contractor personnel, ensuring compliance with security protocols.
• Imports digital encryption and authentication certificates directly onto CAC cards.

Oversaw verification of personnel clearances within database systems.

• Navigates DISS and Lenel systems to verify clearances and import building access cards.
• Oversees real-time personnel data entry within DEERS and RAPIDS databases with 100% accuracy.
• Compiled metrics for weekly and annual reporting of access credentials.
• Generates comprehensive weekly and annual reports tracking CACs, USIDs, R Badges, Camera permits, building access and emails.
• Maintained material records and site SOPs to ensure compliance and improve operational efficiency.

Managed classified information security protocols

• Safeguarded thousands of pieces of classified national security information, ensuring compliance with strict protocols.

Administrative & Executive Support

• Coordinated reporting, action tracking, and project management for Branch Chief, enhancing operational effectiveness.
• Drafted professional correspondence and managed annual reporting cycles with zero discrepancies.
• Platform & Statistical Analysis
• Organized secure files and supported statistical data analysis using IMS and ServiceNow platforms to facilitate informed decision-making.

Managed data systems to ensure accurate patient information.

• Maintained and audited digital patient charts within EMR systems with 100% accuracy.
• Tracked clinical data and extracted system metrics from healthcare databases to support data-driven decision making.

Executed compliance measures to protect patient information.

• Enforced strict HIPAA protocols to safeguard Protected Health Information (PHI).
• Conducted quality assurance reviews to confirm full medical audit readiness.

Regulatory Compliance & Investigations

• Investigated disputed transactions under Regulation E guidelines, ensuring compliance with federal timelines to protect consumer rights.

Risk Analysis & Reporting

• Analyzed complex customer accounts for Suspicious Activity Reporting (SARs), identifying potential fraud to mitigate financial risks.
• Contributed to compliance and process improvements, streamlining departmental operations and enhancing overall effectiveness.

Quality Assurance & Auditing

• Performed quality assurance reviews for scanned loan documents, achieving 99% accuracy.

Technical Writing

• Drafted and edited technical deliverables, ensuring clarity and usability for users.

Managed financial resources effectively

• Supervised daily operations of cash handling processes, ensuring accuracy and compliance with financial policies.
• Trained and mentored junior cashiers on best practices for customer service and transaction accuracy.

Performed data verification for high-stakes requests.

• Processed over 200 vital records applications daily through PIERS and CCD verification databases, ensuring accuracy and compliance.
• Facilitated expedited emergency and congressional requests for travel and citizenship verification, supporting timely responses for critical needs.