Morgan Balash
Haines City,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Fraud Analyst
Bank of America
Orlando, FL
11.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Reviewed suspicious activities and identified patterns of fraud through data analysis.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Dollar Tree
Clermont, FL
10.08-20 - 11.12-21
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
Education
Associate of Science - Science
Barton County Community College
Great Bend, KS10-2022
Skills
- Telephone and email etiquette
- Proficient in excel
- Risk level determination
- Effective Communication
- Call Management
Timeline
Fraud Analyst
Bank of America
11.2020 - Current
Cashier
Dollar Tree
10.08-20 - 11.12-21
Associate of Science - Science
Barton County Community College