Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Fraud Analyst
Bank of America
Orlando, FL
11.2020 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated leadership by making improvements to work processes and helping to train others.
Assisted with customer requests and answered questions to improve satisfaction.
Reviewed suspicious activities and identified patterns of fraud through data analysis.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Dollar Tree
Clermont, FL
10.08-20 - 11.12-21
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Accepted cash and credit card payments, issued receipts and provided change.
Worked closely with front-end staff to assist customers.
Social Emotional Support Specialist at Livingston Educational Service Agency -ISDSocial Emotional Support Specialist at Livingston Educational Service Agency -ISD