Morgan Bane
Corona,CA
Summary
Dynamic Customer Experience Manager at Michael's Arts & Crafts Store, skilled in relationship building and decision-making. Achieved high customer satisfaction through effective feedback management and innovative solutions. Proven ability to lead teams and enhance operational efficiency, fostering a collaborative environment that drives exceptional service outcomes.
Overview
27
27
years of professional experience
Work History
Customer Experience Manager
Michael's Arts & Crafts Store
Corona, CA
10.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Wildlife Rehabilitator
Wetlands and Wildlife Care Center
Huntington Beach, CA
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Floral Designer
Self Employed
Corona, Ca
02.2019 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Prepared potted plants and bouquets based on customer requirements.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Increased repeat business with exceptional customer service and personalized floral recommendations.
- Developed custom floral designs for weddings, significantly contributing to memorable day for numerous couples.
Seamstress
Self Employed
Corona, CA
03.2012 - Current
- Altered and hemmed Type and Type garments to create custom-fitted styles.
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Measured and cut fabric for garment construction according to customer specifications.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
- Ensured accurate measurements were taken for each client''s project, resulting in well-fitting final products that required minimal adjustments.
- Minimized fabric waste by carefully planning cuts and utilizing leftover material for smaller projects or repairs when possible.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Drafted designs and patterns for original garments.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Meticulously maintained all sewing equipment, resulting in improved machine performance and reduced downtime.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Applied and replaced decorative sequins, beading and ribbons to enhance and repair garments.
- Inspected finished garments to address flaws and verify adherence to quality standards.
- Successfully completed challenging projects requiring advanced tailoring techniques such as intricate beadwork or embroidery applications.
- Created detailed garment sketches and discussed specifications with clients.
- Assisted customers with garment selection, offering expert advice on sizing, fabrics, and styles to ensure optimal fit and satisfaction.
- Demonstrated proper textile handling and care related to cleaning, pressing and steaming.
- Improved garment fit and overall quality by skillfully making alterations to clothing items.
Inventory Specialist
RGIS Inventory
Santa Ana, CA
03.2014 - 06.2015
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Office Manager
Another Pallet Corporation
Long Beach, CA
04.1998 - 06.2005
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Education
Associate Of Applied Business - Business
Long Beach City College
Long Beach, CASkills
- Customer empathy
- Customer feedback management
- Decision-making
- Staff management
- Relationship building
- Creative and innovative
Accomplishments
- Supervised team of 4 staff members.
Timeline
Customer Experience Manager
Michael's Arts & Crafts Store
10.2023 - Current
Wildlife Rehabilitator
Wetlands and Wildlife Care Center
09.2020 - Current
Floral Designer
Self Employed
02.2019 - Current
Inventory Specialist
RGIS Inventory
03.2014 - 06.2015
Seamstress
Self Employed
03.2012 - Current
Office Manager
Another Pallet Corporation
04.1998 - 06.2005
Associate Of Applied Business - Business
Long Beach City College